PULLMAN SOCHI CENTRE

The most incredible and warm experience this hotel has given us. We had not yet closed the taxi doors, when manager Nikolai was already beside us, smiling, greeting and offering to load the luggage and go to the reception. And it was this warm atmosphere that surrounded us everywhere during our six-day stay in the hotel. Any question and request was immediately answered with feedback and a decision. What the hotel focuses on is the customer and his need, there is no doubt. Alice's room and coffee machine, it was a first for us, although we've been to five-star hotels many times. The room is new, modern design, all tasteful, feel the quality of the material. The soundproofing is chic. The room had a beautiful view of the port, sea and city. We had breakfast and dinner buffet. Again, the first hotel where freshly squeezed juices are included in the rate, not for an additional fee. The view from the Saint-Marin restaurant is also at sea, beautiful. Food is so varied and presented in different restaurant versions: fish, meat, poultry, fruit, desserts all fresh, delicious. He can't find anything to eat here, just lazy. Special thanks to manager Daria, her care and attention are beyond praise. On the 16th floor (last floor) there is a swimming pool, spa and gym. Pool with beautiful sea views, water temperature is most comfortable. I can't help but note that towels in the pool and spa are unlimited and open access. And by the way, not once did anyone ask for a review of the hotel, or push for feedback on the hotel. But everywhere in all the services and at all stages, there was an appeal about how your dinner went, how you liked the room, spa and ... For me personally, this is an indicator of the level of service. The review should be heartfelt, and this will only happen if the customer gets anticipation from the hotel. Like in our case. Of course we'll be back and I recommend 100%.

Decent hotel, at reasonable prices. + staff, restaurant, breakfasts, location, lounge area on the 13th floor. -slightly tired rooms. noise from the pool automation system. (lived on the 13th floor). We're not young people and I got a little stressed by the RASOSHNIKI (the rally was held there). But it is, nagging. Tip: I think we should pick a corner room on the club floor. Watched 1313 just wonderful view and felt a little quieter. Whether we go back again, absolutely.

For the fourth year in a row, we went to Pullman-Mercur. Usually we go in early September, this year it turned out in July. As always excellent - staff (the staff at the reception are very polite, friendly and professional, always helped to solve our problems), breakfasts, swimming pool on the 16th floor. Hurt my leg on the stairs. Thank you very much to the medical staff (Natalia, Inna, if I remember correctly). Dressings, very good attitude. Now for the downside: 1. Don't have cocktails at the beach bar. Mojito vaguely resembles the original, and Aperol's syringe generously adds a bon aqua that shouldn't be there. Last year was normal. 2. The beach is compacted, there are clearly not enough umbrellas and tables - they just don't fit. Made a pay-per-view area, which is almost always half empty. The sunbeds are tight and uncomfortable for me. Putting a sunbed under an umbrella so it's really hard to shade. In my opinion, the beach does not meet level 5* right now.