Kempinski Hotel Moika 22

The hotel is suitable for both business and family travel. We asked for an early check-in beforehand, and we were actually checked in two hours early, which was nice. We were also very pleased with the beautiful location, and the rooms we got. It was quiet and it had windows to the yard, not the atrium, so you could open the window and let in some fresh air, which is important to us. Wow, the effect was a very nice meeting, the doormen at the hotel are super cool! Always surrounded by care at check-in and check-out. Also really liked the bar at the hotel on the ground floor. Now, there's work to be done, and both points are related to the service. One: breakfast service. Orders are confused daily and several times, it's strange, bring other people's orders. Approach the order taking unprepared and without menu, can not recommend what to order. It seems like the system needs to be redesigned - assigning waiters to specific tables so they remember who ordered what. The reviews include sparkling for breakfast, but it is not freely available, nor is it offered by waiters. Anyway, we haven't been offered one. He was only seen once in his entire stay, apparently on his birthday. The second service question is the number. Cleaning happens every day, but all the time there is some roughness: then the dirty dishes will not be removed, then the tea bags will not be put. In general, from a hotel of this level you expect that bathrobes, slippers, cups, tea, toothbrushes - all this will be by the number of guests automatic, but in fact every time you need to call and beg. What's more, even after the call, they can ignore the request and bring nothing. The good news is that both shortcomings can be addressed through staff training. And please ask staff not to start talking to guests by saying, "look, we have a problem." We wish you luck and development!

Went to breakfast at the Kempinski Hotel. I liked it very much, even though I forgot to try the famous cheese bars with jam. Three types of red fish (butterfish, of course, not red), red caviar served with pancakes and sour cream. Egg benedict and salmon are also on the menu and included in the buffet package. Beautiful desserts and a good selection of fruit. High quality cheeses and slices are also available. Lovely freshly squeezed juices and coffee. The only thing that baffled me, even though I don't drink alcohol, is that in such a decent hotel for breakfast, instead of champagne, they offer some creepy Crimean goloder - I drank, it's impossible to drink. The service is beyond praise. Fans enjoy a delicious meal and have a great time highly recommend. I'll be back more than once! Thank you so much!!! See you again!!!

Nice hotel, service is high, all friendly and welcoming The room itself leaves the best impression, cleanly cleaned, new furniture, cozy. We have everything we need: shampoos, gels, toothbrushes, bathrobes and slippers. On the 9th floor there is a restaurant overlooking the winter palace, you can go up and admire Peter The price also includes a hamam, sauna and gym, which is very nice The hotel is located in the city centre, close to the palace square, very convenient location It was the first time at this hotel, everything was nice.