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Reviews from Guests

4.0/5

tripadvisor

208

Reviews

from real guests

Passport40505031429

1

/

5

Position themselves as a 3 star hotel in the end you have to wait 5 minutes for the water to heat up(they have a boiler heating up), asked for piece soap), no nights. The girl at the front desk is emotionally acting like we're not clients, but filthy street bums who see her being asked to test the water. The service level does not match the price.

B8730DRjessicas

3

/

5

The location of this hotel is really convenient and meant we could walk absolutely everywhere. The breakfast has good options but make sure you order it every night otherwise you do not get it - they did not explain this very well. Some of the staff do not speak very good English which was difficult at times. The laundry is also non existent.

BudgieMan

2

/

5

We were disappointed with the Grand Mark after reading such positive reviews prior to booking. We had the "junior suite" which was quite large and well lit, though quite tired looking, compared to the glossy reception area and main corridor which are much more stylish and better decorated. It almost seems like you are staying in a different hotel when you enter the room. The big issue for us are the paper thin walls and ceilings. Most mornings it sounded like a herd of elephants were walking around upstairs. Our last day we had a group of teenage girls staying next door that shrieked and giggled all evening and had their TV on maximum volume all night, right behind our bed. Thumping on the wall just resulted in jeers. As others have said, if you are in a street side room it is recommended to bring a sleep mask as the curtains are thin and street lights are outside. The breakfast was small and basic but enough to get us going in the morning. The staff seemed reluctant to register our visas and it took a little cajoling to get this done,but otherwise the staff were very helpful and friendly, although their english was not great. I would say this hotel is 2 or 2.5 star, certainly not 3.5 star.

Facilities Details

Free Wifi

7 Available Room Types

JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD
JUNIOR SUITE STANDARD

JUNIOR SUITE STANDARD

room-size-icon

25 Square Meter

SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD
SUITE STANDARD

SUITE STANDARD

room-size-icon

30 Square Meter

DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR
DOUBLE SUPERIOR

DOUBLE SUPERIOR

DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD
DOUBLE STANDARD

DOUBLE STANDARD

room-size-icon

15 Square Meter

JUNIOR SUITE CAPACITY 1
JUNIOR SUITE CAPACITY 1
JUNIOR SUITE CAPACITY 1
JUNIOR SUITE CAPACITY 1
JUNIOR SUITE CAPACITY 1
JUNIOR SUITE CAPACITY 1
JUNIOR SUITE CAPACITY 1

JUNIOR SUITE CAPACITY 1

room-size-icon

23 Square Meter

Facilities Details

Internet Access in public areas

Free Wifi