MERCURE KOPRINO BAY HOTEL

I rate primarily nature , the successful location of the hotel on the first coastline , well maintained territory, well-fitted cottages in the protected forest , plenty of space for walking , you can choose a cabin for two or for a company , the cabins are well staffed. Good rental, no shortage of equipment. Breakfasts are not bad, in general, not the best, but you can eat, not all dishes are well prepared. Now , of the cons - no cleaning in the cabins , went on and on himself , very strange approach , as it is a hotel , not rental cottage. And washing the floor yourself every day in a hotel is nonsense. There was no lobby bar .There were 3 days from 28-30 September, all 3 days it was closed , the first time I met this in a hotel , came to play pool , everything was from drinks -water and lemon in the lobby , asked for tea or coffee , whiskey husband asked for a pour , refused in rude form , that you do not see the sign -CLOSED. 2 restaurants out of 3 were closed , one for special service, Tavern just closed , in Calita service long , part of the meals in the foot, not very tasty. The spa was closed too, so you managed to close the spa, two restaurants and a lobby bar at the same time? Really? Refine the concept of catering , good for nothing and there are no alternatives nearby except the dining room in the summer club. Otherwise, there are no complaints

Previously we went to this hotel for many years. After the last situation, we won't come again. Back in July, there was a reservation for October 1, and an event was planned with the family. Just a week later, by chance, I saw an email at the post office saying my reservation had been cancelled. No one agreed with me on this action. If you want to contact the hotel, don't even expect to be able to call. They've completely left WhatsApp and they think everyone should know. Trying to figure out the reason my reservation was cancelled. I was informed that I was contacted by phone and allegedly confirmed the cancellation. The only problem is, I haven't been contacted. Next, I was provided with correspondence, and it was explained there was a man with the same last name who confirmed the cancellation. My question about how is it possible that you have two people on the same card no one told me. Employees only assess their actions - “probably possible” No one even apologized. For the second day, I'm waiting for the head of the booking department to contact me and explain to me why this is a spitting attitude. I also advise you to periodically visit the site and view any changes in the hotel's operation. For example, the Wellness Center is closed for a certain period, if we had come we would have known about it by the fact. Staff don't feel the need to warn their guests. They think a guest should go to the site and see what's going on there. I do not recommend hotel details. Now only in the “four seasons” ⭐️⭐️⭐️⭐️⭐️

The place is beautiful: centuries-old conifer forest, sandy beach, Volga. BUT: The service is exceptionally "unobtrusive," a lot of little things that can ruin the mood. For example: arrived at the time specified for arrival and the room is not ready; checked into the room - out of the required 6 towels only 2; the TV did not turn on, "forgot" the internet connection; the air conditioning can not cope, with continuous 24-hour operation at maximum power hardly reduced the temperature to 24 degrees; instead of a fridge - minibar not designed for storing food; in the shower smooth slippery tiles and neither handrail nor mat; cleaning "on request" - no garbage, towels or linen will be changed (at least once in 10 days); after the occasional hot water cut off, the towel dryer stopped heating; the pool leaked a roof and water poured directly into the pool; the pool was overloaded, three paths were occupied by 30 people, including children. But in the room smart speaker and device for virtual reality)) If you're staying in a hotel instead of a cabin, choose a room with a forest view, there's easier air conditioning, because the system is not designed for 30 degrees heat, we had a room with a river view, the sunny side and the air conditioning clearly couldn't handle. All I've written about the flaws is, like, little things, but given the hotel prices, those little things shouldn't be happening.