Bird Rock Beach

I can't say enough good things about my week-long stay. The staff are very responsive, warm, and friendly. Jenasia, Vincent & Shania at the Pelican Restaurant were so likeable and fun to talk with. The ladies in the office went out of their way to be helpful, and Jarvis made changing reservation dates easy. Housekeeping made sure to check with me daily for any needs. There was always someone available in the office, day and night, and property maintenance available. The beds were comfortable, the rooms were clean, bright and had all of the necessary amenities. The view from the second floor was marvelous. This hotel is similar to a Best Western, or Hampton Inn, with more to offer. They have a restaurant, pool, and a small private beach that is bigger than it appears from inside the restaurant. Sit out under the palms on the north end- there are more than enough chairs and umbrellas. There is a lounge downstairs, though it may operate separate from the hotel, and seems to operate when busses arrive with visitors. Dolphin swim is located downstairs also, and is an independent business. You get a big bang for your buck this location, and it is close to the cruise terminal/shopping and airport. The office will call for taxis and assist with excursion planning. Taxi should cost $8-$12 for ship/airport. About $15 to Frigate Bay (depending on the driver- some will squeeze you). Be sure to bring travel shampoo and other travel necessities, as not all are provided. Careful on the roads. Many are narrow, 2-lanes and people drive crazy. No need for an outlet adapter, the rooms have U.S. outlets; U.S. outlets, and U.K. roads. This is an older hotel, and is under new management. The manager is fabulous, and already making renovations. This place has so much potential.

I am very disappointed in the service I received during my stay bird rock beach hotel. I attended the music festival and was highly surmise when I found out the hotel had no hot water. I sent message to their what up chat and talk to the front desk and housekeepers. I still cannot believe that is acceptable to still not a resolution. this hotel could not be able to host any guests. their power when out twice causing the room to be hot and uncomfortable

This is not a good place to stay, unclean rude and unhelpful staff, lacking the bare basics like towels in the room. Seriously avoid, if you don't care for the pool which is old and dirty (like the rest of the place then avoid this and go somewhere cheaper cleaner and more pleasant. No towels in the room, the place both inside and out looks so run down and old, the bed sheets were unclean. The staff at front desk couldn't help with anything and were so rude and unkind. The complex seems to be shared with a school/church so when by the pool we had sermons being shared out loud and kids watching the pool, constantly going past, it was so weird. This is one of the worst places I've stayed. AVOID