Makkah Hilton Towers

Extremely frustrating and a very third class service by front office staff, for the premium amount we pay is this the service you provide? They kept us waiting for over 1.5 hours while all others got their rooms, we arrived at 4pm on the checkin time, we had paid for 10 rooms already, after showing the booking numbers and etc still they asked us to be seated, we had taken a train to come here faster but still it made no sense to come here and sit and wait, my 9 months baby was hospitalised yesterday and thats the whole reason we took a train to come here. Such a shameful act by your team, very frustrating service. Especially the guy with the black thobe, as soon as he saw our 10 room booking he was frustrated, is this what we pay for? Do you think we pay you to get this sort of frustrating service? I want an urgent reply for this. Arrival Date: 07/07/2026 Arrival Time: 4pm Booking References: Attached Image My Email: mohamedsuhail23@gmail.com My Number: +94772168136

Good food. Could have more variety but overall good staff. Rahaf and Ryaiez

Lagenda restaurant MashaAllah very breakfast food variety good service of the The Restaurant very good. Thanks to the Mr Riyaz and Captain Mumtaz checking feedback from us and taking care