Hotel Bratislava

Only good things about Hotel Bratislava. Clean everywhere, large, airy room, comfortable bed. On the day of arrival it was very hot outside, but we found the room cool, the air conditioning worked, we were very satisfied. Breakfast is buffet style with many products to choose from. Parking is spacious and safe. Tram 9 to the city center is a 10-minute walk away, as is trolleybus 42 to the citadel- hrad.

The hotel itself is very nice. There is lovely/funny artowrk and quotes on all the floors and in the stairwell. Breakfast was a very nice spread, cereals, yoghurt, pancakes, fried options, etc. There is also a Tesco right outside, plus a restaurant across the road, selling nice food. Unfortunately, I can not rate the hotel any higher, as we experienced racism and prejudice during our stay, from other guests and some reception staff. We reported a racist guest and were told, "that's what happens here". Then on another ocassion we were told, again, by a receptionist, "This is why we don't like people from England." Overall, these experiences ruined Slovakia as a whole, as I was on edge in and outside of the hotel. Yes, most people were polite, but for a receptionist to do nothing and add to bad experiences with ignorant comments and slack safeguarding practices is not good enough, at all.

One of the worst hotel experiences I've ever had. The room 542 itself was in a shocking state — unclean surfaces, staines everywhere, *and a dead cockroach welcoming us at the door. * (I don't want to think where all its family members are in the rooms or in the hotel kitchen) The pictures speak for themselves. We immediately complained, but the front desk staff was indifferent and unhelpful. After waiting in the room for 12 minutes (along with the dead cockroach) and no one bothered to come to us, we went downstairs to the reception. We were given a lower room category than booked. The receptionists and reception manager lied to us when they said this was the level of the room I booked even though I showed them the copy of the reservation I received via email. After a long wait we received room 545. This room also had a very poor level of cleanliness. There were sticky stains on the table. There were marks from the hands of the previous guests on the doors. The floor of the room was full of dust. They sent a team to clean the room. By the time they finished cleaning and we entered the room, it was already 19.00. We were going to leave and go to another hotel, but we were very tired. Despite everything, I did not ask for a refund and I do not want any refund. I want the hotel management to take responsibility for this serious incident. This place has no respect for its guests. Housekeeping standards are non-existent. Stay away.