Hotel AquaCity Seasons

Michal's sauna ritual is one of the best shows I've seen. Fun and professionalism as it should be.

We booked this hotel on a full board basis and paid a high price (around 300€), expecting a comfortable and worry-free stay. Unfortunately, this was not the case at all. First of all, none of the drinks are included, not even water. You have to pay separately for everything – water, soft drinks, even during meals. This is extremely misleading, especially when the booking clearly gives the impression of a full-board experience. Second, despite clearly stating the number of guests (two adults and three children), we were given a very small room that was not suitable for our family size at all. The hotel completely ignored the number of people listed in the reservation. The worst part was the incident with my child. A small mark appeared on a chair/table (nothing serious and easily cleanable). Instead of handling it professionally, the staff (manager of housekeeping) immediately tried to charge us a penalty (more than 50€), claiming damage and talking about bringing a special cleaning company. This was extremely uncomfortable and unnecessary. He also warned me if i do not want to pay imediately then he will end our accomodation!! I asked for one night to handle it myself, and the next morning I cleaned it easily with water and a towel — no damage at all. Still, the way this was handled felt aggressive and unfair, as if they were just looking for any excuse to charge extra money. Overall, the facilities might look nice, but the management attitude is very disappointing. Everything feels focused on charging extra money rather than providing hospitality. I would not recommend this hotel, especially for families with children. The experience was stressful, overpriced, and far from what was promised.

Had the best swim ever. The lane was just for me, I recommend to come in the morning if you want to really swim. The temperatute of the waterwas perfect for swimmers, the pool was clean. I swam 1.5km and then had a nice chat with the staff and also bought a snack and a Coke.