Hotel Fis

Our stay at Hotel FIS Štrbské Pleso was seriously affected by a major security incident and, above all, by the hotel's response afterwards. On 27 June 2026, we returned to our room after spending the day outside and found the door wide open. The hotel later confirmed in writing that the room had been left open due to a housekeeping employee's mistake. During that time, our passports, house keys, workplace keys and other personal belongings were left completely unprotected. The most disappointing part was not the mistake itself, but how it was handled. The hotel manager refused to accept our written complaint, even in the presence of the police. We were also informed that the CCTV camera covering our corridor was not working. What should have been a relaxing weekend turned into a nightmare. Instead of enjoying our holiday, we spent our time dealing with the hotel management, the police and the consequences of this incident. It is deeply disappointing that an experience like this now appears likely to end in court. A hotel can make a mistake. What matters is transparency, accountability and how guests are treated afterwards. Unfortunately, our experience fell far short of those standards, and for that reason I cannot recommend this hotel.

The hotel has absolutely amazing location. Ski slope just few steps away. We went last year and decided to go again. We stayed in the bungalow with balcony and where very happy. There is enough space for family of 4. The food was amazing with vide selection of main courses as well as salads and sweets.

We were a staff of an international gathering, with participants from the USA, Mexico, New Zealand, Germany, Holland. The choice was due to the proximity of the Kempisky hotel that hosted the participants. Our accommodation was in terraced rooms. The rooms were dirty with a carpet of many years ago dirty, the bathroom cabinet had broken mirror doors, one fell on me thank God without hurting me, to my complaints they just took it away without replacing it.The central water tap was in this condition! I travel a lot but I had never found accommodation like this.