Grand Hotel Praha

We had high expectations for Grand Hotel Praha, especially given its historic character, reputation, and premium prices. Unfortunately, several aspects of our stay did not match the standard we expected from a hotel of this caliber. The biggest disappointment was the lack of concierge service. For a hotel at this level, I was surprised there was no dedicated concierge to help guests with Gopass, cable cars, activities, transportation, restaurants, and sightseeing. Instead, the front desk has to explain everything to every arriving guest. Each check-in was taking around 30 minutes, and we personally waited a hour. This creates a very frustrating first impression and puts unnecessary pressure on the staff. I want to specifically recognize Victoria and Maria from front desk team, who were very nice and helpful, Martina, our waitress, who was lovely, and Manager Denisa, who was extremely kind and accommodating. When we mentioned that our room was hot, Denisa provided fans for our rooms, which we genuinely appreciated. The pillows were another unacceptable issue. We were provided with only one pillow per person. I would expect at least two pillows per guest as a basic standard of comfort. When we asked for additional pillows, we were told that they were completely out of pillows—there was not even one extra pillow available for us. For a hotel charging these prices, this is simply unacceptable. The attic rooms on the third floor walk up - no elevator, were another concern. They have steeply sloped ceilings and walls and are clearly very different and much smaller from regular rooms. How can these attic rooms be charged the same price as the standard rooms? There were also maintenance concerns in the third-floor attic area: poor lighting in the shower, protruding nails on the terrace, and missing pieces of wood. Breakfast was actually pretty good overall. There was a nice variety of food, and I especially want to compliment the hotel on the different types of fresh herbal teas — excellent! The main disappointment was the machine-made juices, particularly the orange juice. Regarding air conditioning: I understand that we were told AC cannot be installed because the building is historic. I respect the historic character of the property, but August can be very hot. If the hotel can renovate bathrooms and other areas, I wonder why there cannot be a modern cooling solution that respects the historic structure. There are also no insect screens, so opening the windows means letting bugs into the room. The fans provided by Manager Denisa were helpful. On a very positive note, Michael from Eko Taxi Tatry was fantastic — professional, friendly, speaks English very well, and was the best taxi driver we had during our stay. Highly recommended: +421 948 992 008. Overall, the hotel has a beautiful historic atmosphere and an excellent location, but for the premium price, I expected a much higher level of service, better maintenance, and more attention to guest comfort. The staff we personally interacted with were kind and helpful. My criticism is about the hotel’s facilities, staffing, service structure, and overall value for the price — not about the individual employees who were doing their best.

Plus-great atmosphere, Lift passes included, good food, charming restaurant, nice staff Minus- fitness room -one exercise bike did not work, there were only 2 mats, 2 sets of dumbbells and two treadmills that have seen better days

This establishment is a true grand hotel. The spacious grounds, the dignified interior, the competent and courteous staff… We were particularly impressed by the extensive spa area and the excellent cuisine at breakfast and dinner. The hotel is absolutely worth its price. In addition, a pass is also offered with which cable cars and water parks can be used free of charge!