Danubius Health Spa Resort Hotel Thermia Palace

Location excellent Staff excellent Facilities excellent Food very good Spa treatments very good Room type "comfort" good We stayed for a week, FB, 21 treatments This is a very good choice for a relaxing week. No idea what can be improved. Maybe we should have booked a deluxe room.

Location great. Atmosphere not as welcoming as I would expect. Room was nice with a lovely view. Cleaning not done for my room despite a basic cleaning is guaranteed. Cleaners asking me when Im departing the hotels stay so they can clean the room. Ignored at the dinner on all occasions. Breakfast was better but lack professionalism. Food is not up to 5 star, choice is limited. Facilities such as spa is nice but fitness not wheelchair friendly and easy to access. One staff even spoke to me in English when I am slovakian and didnt switch to slovak even when I spoke to him in Slovak. I think customer service needs more work and curtesy is a must.

The hotel is quite impressive. The service is still weak for him in the Communist era. Food and communication "on the face" is not close to five stars. Most of the staff do not speak English. They don't seem to be trying to understand. Unpleasant and tasteless food. We stayed 7 nights. The spa package we got "work in the eye."