Grand Hotel Jasna

Let's start over... Check-in is from 14:00. We arrived at 2:15 p.m., but our room was not ready. As an excuse for the 20-minute wait, we received a voucher for a coffee. When we entered the room, the first impression was okay. The room was small but there was everything you need. Only the room was very cold. After a few minutes we found that the heating in the bathroom was not working. In the whole room there is only a small heating and the heating in the bathroom. With an outside temperature of minus 15 degrees, it is not pleasant to get out of the shower into the cold. We reported this immediately at the reception and we were told that someone would come and see this. But nothing happened. You also have to expect that the rooms are not well insulated. You hear absolutely everything. So if you want to rest and get some sleep, bring earplugs. Another unpleasant surprise was that we had no warm water in the evening. Well, we were tired and quickly showered with lukewarm water and went to bed. At that time we had no idea that we would be woken up before 6am. Our room was located on the 1st floor. Floor directly above the kitchen. I never thought a hotel room could be so noisy. We even recorded it on purpose. That really forced us to go to the reception a second time. We got a room on the second floor without excuse. (The hotel had accommodated other guests in our original room.) In the new room there was hot water, the heating worked and we were not woken up by the kitchen. The fact that you hear everything from the hallway is a fact. And as a bonus, we found used underwear on our shelf above the bathrobes. As for the restaurant, I wouldn't complain about the food.The food was good but sometimes a bit lukewarm. The buffet was too small for so many guests. Students who try very hard work in the restaurant. Sometimes more, sometimes less. That's why someone should be there all the time to keep an eye on everything. Sometimes cutlery is missing, sometimes a glass and a napkin. These are small things, but if the hotel presents itself as a grand hotel and wants to keep up with the Alpine hotels, then these small things count. Disappointing is the spa area. I imagine wellness as a rest after a busy day. If I want to relax in peace in the sauna or relaxation room. Music is fine, but in the wellness area it should be quiet and not loud. The same goes for the massage. The massage was fine, but to a massage include relaxation and rest. I don't know about you, but if there's a hot tub right outside the window having very loud conversations, it's not exactly ideal for relaxing. The security technician should also occasionally go through the hotel and monitor compliance with safety regulations. We will certainly not visit this hotel again.

What a disappointment we had in this hotel. We booked hotel for 5 nights but we left after 3 nights. Really I was not able to stay longer while I had to sleep on this incredibly bad couch that was super dirty and noisy when you move even slightly. See pictures and tell me is this a 4 star hotel?? To me this is more hostel….never again and will not recommend to anyone… One point to wellness- they claim water in the pool is 28-30 degrees- haha it is more like 25….suler cold water

The name Grand Hotel Jasná is misleading because there is absolutely nothing grand about it. Our experience was underwhelming from start to finish, and for the price we paid, it was simply unacceptable. Let’s start with the ski lockers—unbelievably small. They barely fit the gear for two people, so for a family of five like ours, it was a daily struggle. When we asked for a second locker, the receptionist acted as if we were asking for a huge favor, clearly annoyed at the request. For a ski hotel, proper storage should be a basic service, not something guests have to beg for. The hotel’s service issues didn’t stop there. When we asked for additional key cards so that each family member could have one, the receptionist simply said, "We don’t have many," as if a four-star hotel shouldn’t be expected to have enough key cards for its guests. It’s a small detail, but it perfectly reflects the overall poor service and lack of professionalism. Then there’s the food. Breakfast is the same, every single morning. No variety, no creativity—just the same uninspired selection day after day. And it’s not just that it’s repetitive; the quality itself is poor. Dinner is no better, making the restaurant feel like a budget buffet rather than something from a four-star hotel. The rooms were another major letdown. We stayed in a duplex apartment, supposedly a more spacious option, yet it still felt cramped for our family of five. The design is dark and uninviting, and for what we paid, the lack of space was shocking. If this is what they call an apartment, I don’t even want to imagine what a standard room feels like. On top of that, parking was a nightmare. Despite it being clearly stated that parking was included in the price, actually finding a spot was almost impossible. We had to drive around searching, and when we finally managed to park, it felt more like luck than a guaranteed amenity. To make matters worse, the hotel seems to find every possible way to charge extra for basic things that should be included. Even a simple teabag in the room comes with a price tag—in euros, not just a few cents. It’s absurd. This hotel does not deserve four stars. Either they improve—starting with better breakfasts, proper parking availability, and more reasonable pricing—or they should drop their rates significantly. And no, I don’t need a generic reply from management apologizing for my experience. Instead of writing responses, start fixing what’s wrong. Quickly speaking, the hotel thrives in popularity solely because of its location. Beyond that, it’s nothing more than a cash grab—overpriced, underwhelming, and far from the four-star experience it claims to offer.