Addo Afrique Estate

Due to the whole world situation we decided to postpone our trip and nicely asked the owner if we could have a refund. They flatly said "NO" and would even ignore our requests . Their abruptness and rudeness has resulted in me losing over £250 and to say I am unhappy is an understatement . Would never ever deal with this place again

This property has made me very sceptical of Tripadvisor reviews. We were expecting the luxury the website and price promise. Sadly, this property is far from luxurious and was the most inferior property we stayed in in South Africa, and we stayed at four other properties. No other property claimed to be luxurious, but they were so much more comfortable than Addo Afrique. Addo Afrique's website clearly misrepresents the reality of the property. • The chairs and tables on the veranda are very different to those in the picture on the website - uncomfortable, old and situated directly next to the room next door (without any privacy) and in the wind. • The balustrade around the veranda has not been maintained for many years and is dangerous. • Derelict constructions on the property are dangerous to humans and animals. • The property is situated between a noisy train line and busy road, where noise carries to the bedrooms. • The bathroom door kept falling off the runners. • The website refers to cocktails before dinner. Who will be serving cocktails? Moses could only offer us beer and wine and had no resources for cocktails. • Water is not a luxury, but we had to purchase drinking water. • Pillows and bed linen are basic and not luxury quality • We were unable to use the safe as another guest had taken the key. Another form of security should have been offered • Please tell me what is luxurious about an outside shower in April? An inside shower option should be offered. • Three giraffe, a kadu and two ostrich do not make a game reserve • Moses cooks very good homely food and is very attentive, but that does not equal luxury Having stayed at four more properties in South Africa, it is very clear Addo Afrique is extremely inferior. We spent considerably more money per night at Addo Afrique than at any other property during our trip, so we were expecting the luxurious experience their website promises. This was not the case. I have written to the owner, Bertie, pointing out these shortcomings and requesting a refund, which he refused. Moses, who welcomed us and cooked our breakfast and dinner, is a gem and incredibly customer and service focussed. He gave us good advice to book the whole day trip to Schotia and Addo, in view of which we wonder why Addo Afrique even offer the half day, drive yourself options. We paid an extra 1000ZAR for the full day option. If we'd known how poor Addo Afrique is compared to all other accommodation we stayed at in South Africa, we would have refused to pay this extra amount.

This is a great place to stay when going for a safari in Addo National Park. The staff is extremel helpful and friendlz and verz professional. Thez reallz make zou feel like home. we styed at a suite in the lodge. The room was big, well maintained and very clean. The breakfst is very good and freshly prepared by Moses, who is a great host. Also Steven the security guard is a very nice man and he gives you advice if needed. The lodge has only 3 rooms but also offers tipis nearby on the same estate. We had the luck to see the giraffes at the end of our stay and this was the perfect end to a wonderful stay. We would definitely come again.