Destiny Exclusive Hotel

Great hotel - great room, pleasant staff, breakfast buffet very good

Place is very neat and tidy there is a shuttle service that makes it even more convenient we could get the first shuttle to be at the airport very early

The level of service we received was completely unacceptable for an establishment presenting itself as a 4-star hotel. Our Junior Suite was not cleaned for two consecutive days despite being told on 2 separate occasions on the 2nd day that it would be serviced. The second and most serious issue concerns transport that was arranged through your reception and concierge Given that this was arranged directly through the hotel and that we had previously used transport while staying at the hotel, we reasonably assumed that we would be provided with a Radisson vehicle and a hotel driver/employee. This was not the case. It was immediately apparent that the vehicle was extremely old. Unfortunately, by that stage we were already running late and had little choice but to proceed with the journey. It quickly became apparent that the issue was far more serious than the age of the vehicle. The vehicle was in a visibly poor condition, both internally and mechanically. Multiple warning lights were flashing on the dashboard, There was a distinctly unpleasant mechanical/burning smell coming from the vehicle and the smell of petrol became so strong that we were forced to travel with the windows open. Taken together, these incidents demonstrate a serious failure in both service and basic guest care!