Gardenia Boutique Hotel

I hadn't seen the English reviews on this hotel before booking... unfortunately! We were supposed to stay two nights, we stayed 1 night. I felt uncomfortable in this large, dark apartment with very outdated furniture. Dirty curtains, stained bedding, dirty shower floor, spilled beer in the fridge... By 8 p.m., there was no more water in the tap. Impossible to shower, same the next morning. We asked to leave, we were refunded without flinching. Breakfast was passable. The coffee machine did not work. Not worthy of a 4*. All my support to the very friendly employees who themselves seemed dismayed by the situation.

I came here for a business trip and I have to say that it was below my expectations. From the photos taken from the management, everything looks clean and beautiful, however, when I arrived, the rooms were dirty, especially the floor, curtains, bathtubs and shower. The bed was uncomfortable and once I opened the blankets, I found particles of dirt. I was shocked at the condition of the room. Not that all was bad, the room is of good size and the staff were friendly, however, I expected more from this stay. At night, I could constantly hear noise which disrupted my sleep and also, my sink was clogged and the aircon stopped working on day 2 of my stay. I'm not 100% that I could recommend this place, but possibly, my room was the only one with the above conditions. However, it does have the potential to be a really beautiful place. I found other spaces quite nice and I'll include both the food and the bad photos.

Arriving at this property, we had high hopes from other reviews and the images on the website. However there were multiple issues: - Cleanliness of the rooms, bathrooms and breakfast area was not up to standard for a 4 star hotel - The numbers provided here and on their website did not exist when we phoned them - Place does not look like how it does in the images on booking.com, many facilities are run down-looking and dirty - States no curfew, and as we were there for a concert and came home late, we are promised someone would be there to open the gate for us to get in. However, standing outside for over an hour trying to find a number to call to let us in, the only luck we had was to get a random passing car hoot for us. This was extremely unsafe to be outside, in the road, at 1:30am. - Lack of variety for breakfast, dirty eating place and overall poor quality food. Definitely not worth paying extra for. - False advertising also took place, once on the website it shows that you’re paying per unit and the price was R844 for 2 people, so we paid about R1700 for 4 people. But, when you arrive they argued and said that we needed to pay for the other two people as the price here was only for 2 people and not 4. When trying to show them that booking.com showed that we had paid for 4 people, we were met with extremely unprofessional responses and attitude from the receptionist and couldn’t wait to leave. If I could have rated this place lower than a 1, I would have.