Town Lodge Midrand

I recently checked out of this hotel, and unfortunately my experience was disappointing. The biggest concern was the food quality. During my stay, my business partner, my colleagues, and I ate a meal that appeared to be spoiled. We all experienced stomach issues afterward, which was very concerning. Another issue occurred on the second evening of our stay. I arrived late for dinner, and the supervisor politely asked the chef if she could prepare a meal for me. I completely understood if this wasn't possible because her shift had already ended. However, what was unacceptable was the way she responded. She shouted at the supervisor in front of us as guests, speaking to him in a very disrespectful manner. It was uncomfortable to witness, and I felt sorry for him. Workplace disagreements should be handled privately and not in front of customers. I was also disappointed with the breakfast service. Guests are only allowed to serve themselves fruit, muffins, and bread. Everything else, including omelettes and other hot breakfast items, must be served by the chef. This resulted in unnecessary waiting, making breakfast less enjoyable than it should have been. There were positive aspects of the stay, but the food safety concerns, the unprofessional interaction between staff, and the slow breakfast service had a significant impact on my overall experience. I hope management addresses these issues to improve the experience for future guests.

The atmosphere was nice including everything else..

I have requested for the iron at 06:03 now it’s 06:54 when I call reception Hlengiwe who answered the call just spoke like she was bored and I was irritating her when I asked for her surname she just gave the fown to someone else without even indicating to me that she was passing the fown, her telephonic skills needs to be reviewed and hotel needs to get more irons that are actually working because the one the ended up sending almost burnt my clothes