Sheraton Pretoria Hotel

This is by no means a 5-star hotel but the price I paid was cheap so I kept my expectations low. I spent three nights in a suite facing the union buildings, the room itself was huge and had all the amenities I needed for my stay. The room decor and furniture are ancient but well-maintained and clean (that counts!). I prefer these old-school gems rather than the fancy newer "plastic" hotels. All staff I engaged with were friendly and willing to go the extra mile to help out. The restaurant was basic for breakfast with subpar food quality. The coffee was from cheap machines that dispensed powered milk with instant coffee. Dinner was much better although not all items on the menu could be ordered. The club lounge is a joke compared to other Sheraton's (in terms of food and beverage offerings) but was adequate to work in. The gym is one area that should be shut down, equipment falling apart and air-conditioning not working.

I stayed there with a large rugby party. The staff were friendly and helpful, the rooms were good , maybe a little dated. The food was Ok , the pool area was good. But when a guide tells you its not safe to leave the hotel grounds , its worrying. I have no issues with the hotel , all the helpful staff who treated this big group very well. But sadly the location is not ideal to go walking outside the grounds

Hotel was overbooked, they knew it but waited for me to show up at midnight to let me know and kick me out. Then, they sent me to the wrong hotel. While overbooking is understandable, the non-proactive approach is not acceptable at all. The staff I had to deal with was pro and doing her best, but this should not have happened in the 1st place.