Hyatt Regency Johannesburg

The hotel has a great location, good accommodation, good restaurant and good service, but leaves much to be desired in terms of safety. We were assaulted, not only by the negligence of the security team who left the entrance gates of the inner area of the building open, at the same time as the two security guards who were to take care of the reception and security of the guests, simply absent from their posts. This "failure", which seemed more like a framework of the security team to favor the criminals, the Hotel and the security company, delayed the call from the police and did not give away the images of the internal circuit making it difficult to immediately identify the criminals and the dynamics of the crime (which could confirm or exclude the participation of members of the security team), trying not only to exempt themselves from the inherent responsibilities of the incident but also trying to blame the victims. We regret not only the material damage, as an iPhone 17 Max Pro was taken, but also the misery of the hotel administration and the security company and the feeling of helplessness and powerlessness in the absence of responses and mitigating actions by the Royal Majestic staff.

Very nice hotel and an excellent value. My first room did not have a working heater but I was moved to one that did with no hassle. Staff was very nice. Room was large, comfortable and well decorated, with a spacious bathroom. It used to be a Hyatt Regency and it still is at that level, in my opinion. Excellent location next to the Rosebank malls and steps away from the Gautrain station (so easy access to the airport, Sandton, CBD, Pretoria…) and many great restaurants. Good breakfast buffet. I’d stay again.

WARNING FOR TOURISTS! This hotel is extremely dangerous. My sister and her husband were recently robbed at gunpoint inside the revolving door (July 2026, SAPS Case 94/07/2026) because security abandoned their posts. Even worse, the management (Director Walid Mahmoud) is refusing to take responsibility, stating they "have nothing to do with it.", (see email and documents anexed). Do not risk your life staying at the Royal Majestic Rosebank. Completely unsafe and unprofessional! AVISO PARA TURISTAS! Este hotel é extremamente perigoso. Minha irmã e seu marido foram assaltados à mão armada recentemente dentro da porta giratória (Julho de 2026, Caso SAPS 94/07/2026) porque a segurança abandonou seus postos. Pior ainda, a gerência (Diretor Walid Mahmoud) está se recusando a assumir a responsabilidade, declarando que "não têm nada a ver com isso", veja email e documentação anexadas. Não arrisque sua vida hospedando-se no Royal Majestic Rosebank. Completamente inseguro e antiprofissional!