Crowne Plaza Johannesburg The Rosebank

We had a very bad experience in this hotel. They claim there is a shuttle to take you back and forth to the mall. Turns out it just takes you there and then never comes again! We had to walk back in the dark to the hotel because we waited for an hour at the pick-up point and it never came. When I complained about it at the hotel, the management kept making excuses that it was a third-party provider. Sorry, if you appoint them, you take responsibility for them.

Southern Sun Rosebank was an excellent place to stay during our visit to Johannesburg from the United States . The hotel sits within easy walking distance of Rosebank Mall, which made shopping and dining simple. Every employee we encountered was friendly, professional, and eager to help. Breakfast rotated daily and always included fresh fruit, pastries, and hot dishes with a distinctly South African touch. The complimentary shuttle made getting around effortless, including our Sunday visit to church. One moment stood out. When my wife misplaced her purse, the manager personally tracked it down and returned it himself. That’s the kind of service you remember long after checkout. I’d stay here again without hesitation.

Unbelievably comfortable bed and pillows! Cleaning staff were amazing. Plenty of excellent food choices. Staff always had a smile on their faces. The only tiny bit of feedback was that there wasn’t anywhere calm and quiet to meet with colleagues in the foyer and work. Everywhere in the foyer is loud with music - it was too much.