Auberge Hollandaise Guest House

Had a pleasant stay at this place. Very spacious and clean rooms. Ryan was very helpful and attentive. House had a swimming pool and was quiet and safe. Breakfast could be improved slightly but overall not bad. Was helped with our luggage and was generally very welcome.

Worst customer hospitality I've ever received, the treatment and the manner in which he spoke to us was disgusting. Ryan the Manager is beyond rude he even walked away while we were talking to him. We booked on Agoda a single room with one double bed and specified that 3 of us will be coming, Ryan let us in with no problem asking us no questions about our number but assumed that someone will leave. Then later that day the security guard came to tell us that he was told the extra person has to leave but 10 pm because the rooms only cater for 2 and we had been told nothing about that as Agoda accepted our booking with no problem. We asked to speak to Ryan to explain, he didn't even want to hear what we had to say and threw us ladies out at 10 pm. When we tried talking to him he said he doesn't give a damn about our booking confirmation from Agoda which clearly showed that we booked for 3 we can take it up with them but he wants us out of his property. Said we should cancel and we will get a full refund since we didn't use the facilities, we are still waiting for the refund till today. We were appalled by by the way he addressed us and treated us as women in his property, I truly wouldn't recommend it if you're my race. He even had a face on as we walking couldn't even say a simple thank you to all the compliments my friend gave about his property not welcoming at all. If they don't change that guy they are definitely gonna loose customers the place is beautiful and worth I but the representation is rotten to the core.

Attended a family wedding at this boutique hotel. A little gem in Durban North! It's perfect for family gatherings or an intimate wedding. The rooms and bathrooms are spacious and the staff are friendly. There is a lovely private venue which opens out onto the pool deck, perfect for intimate events.