Andaluz Boutique Hotel

Flew into Durban for graduation, but a mix-up with our original hotel left us stranded. Fortunately we found the Andaluz, a charming building but one that definitely shows its age. Now let's start with the good! Shared a room with my mum and was pleasantly surprised to find we had plenty of space. Two big beds, a beautiful bathroom that obviously took up a lot of their budget, and a little living room complete with TV (limited to five channels though; two only showing football). There was also a creaky old balcony with a nice view of the neighbourhood. Cute tea and coffee set up, with a mini-fridge... As for the rest, they say the devil is in the details, and that is where the Andaluz was lacking. The ceiling is water-damaged, there were stains on some of the towels and the duvet (being optimistic, I think it was paint or ink). Also some kind of dent in the floor that almost tripped us up twice. Strong air-con but Wi-fi was spotty and kept dropping... The entrance to the building looks like it should be the back. Lots of boxes and construction bits stacked everywhere as if it's someone's garage (thankfully the lobby is lovely). Staff were nice enough, but not the most attentive or switched on. We were disappointed to hear they didn't serve dinner and if there were breakfast options nobody told us. When we went out at 07:00 the next day we found reception closed, nobody home. Any hotel worth its salt should always have somebody at the front desk, especially early morning. We just wanted to leave our room key but if we'd been wanting to check out that could've been stressful... All in all, better than expected considering the desperate last minute scramble.

This place is the worst hotel I've ever been to, you are greeted by unprofessionalism as soon as you enter,their food options is only limited to halal.Poor maitenance of rooms is the order of the day,the shower door and TV of the room I was given wasnt working and nobody bothered attending to it even after being reported. Such a waste of money. ANGRY.DISGUSTED Petronella

My husband and I flew down to Durban for four nights and only planned on staying at Andaluz boutique hotel for 2 nights. We booked our first two nights at hotel on park as the pictures of that hotel looked really nice. I ended up crying when I arrived at the hotel on park as it was dirty and just over all scary looking if you are use to "nicer things in life".service at that hotel was horrible as well and you could hear staff working in the kitchen whole night. My husband felt bad as this trip was a birthday present to me and immediately drove to Andaluz hotel. Service at this hotel was fantastic. The Hindu guy immediately phoned the boss and organized for us to stay over the next night,so instead of it being only 2 night we spent 3 nights. Staff was friendly, breakfast was great. The boss was very nice. Asked us every time we passed him if we ok and if we need anything. He even offers to help us carry our luggage. I would most definitely rate the service at this place a solid 5 and would be staying over at this hotel in the future!