Hotel on the Park

I arrived on 2 October 2019 and requested a room. I booked into a room that was full of cigarette smoke so I could not sleep. I requested another room but I was informed that they are fully booked. I requested to use my credit for another stay on a different day since I could not sleep in the room provided. The reception lady said will report to the management. Upon my return, I spoke to the manager who committed to calling back which did not happen. I followed up and I was informed that they cannot help me and they do not issue refunds. The sad part is I could not sleep in a room that is full of smoke, I wonder whose fault is it if they can't even apologize. These people must stop calling this community house a hotel they rather call it a motel, the service is VERY POOR!!!!!!! Lungile Dlangalala

When an establishment uses the name hotel in its name, one would assume that it is a establishment which is registered as a hotel type accommodation with the tourism board. I made a booking based on my assumption but was horribly wrong. I made a booking on booking.com. We pulled into the parking lot and the first concern was staff were not dressed in a uniform, there ironing boards and remotes in the reception. My wife waited in the car while I checked in, the receptionist refused to give me a receipt for the full payment made. The next major concern was a crude sign which stated that there was a R500 fine if any guests were found with alcohol in their possession. We went to our room via a dark corridor, the room was ok but is faced the car park. Before unpacking, I called and made a booking at a genuine 3 star hotel at the same price. We were given a partial refund but frankly all I wanted to do was get out of this establishment. Be very wary when booking in this establishment

I thik there were people who came in the middle of the night and walked through the passage way.They made a lot of noise .The staff also made a lot of noise in the passage ways in the morning when they are up doing their duties.I think they are incosiderate.The towels were old and not very clean.Please check if all plugs in the rooms are working.The guy at the gate takes his time to open the gate and I am a lady who came in at night...imagine The guy and lady at reception were friendly none the less