Monks Cowl Golf Resort

We had a wonderful 2 night stay here, the room was spacious with comfy beads, so loved the spa bath, the meals were excellent, the pizza was to die for cooked to perfection, the staff were friendly and helpful, the loved the massage, rubbings the long road trip miles away. we would definitely return.

The food and beverage Manager was exceptional. Food was delicious, so was birthday cake! We were a group of 24!

We were playing a round of golf and while waiting for others in our group to tee off 3 of us were momentarily sitting on the golf cart. We did not operate the golf cart with 3 people for the entire round, it was just being used as a seat while waiting for my group mates to tee off. Charmaine pulled up to the tee box in a red bakkie, without greeting and without describing she worked there stated aggressively screaming at the top of her voice, “Get off the cart. Only two people are allowed!”. When we looked at her with complete shock (because we thought she was a random lady) she then shouted again at us that she works there and we must listen to her. Charmaine was extremely rude to us. This killed the entire vibe and energy of our golf round which we were thoroughly enjoying. The tone and manner in which she approached the situation was extremely unprofessional and unsettling. I have never been so taken aback by an employees rudeness to their patrons. Completely unnecessary and uncalled for. All she had to do was speak nicely and explain and we could have told her that we were only sitting there while waiting for others to tee off. Horrible service👎