Golden Horse Casino

This property is not suited for business travelers. Its main focus is clearly on the casino, and as a result, the hotel operations are poorly managed. The staff comes across as untrained, indifferent, casual in their approach, and lacking basic common sense. This is completely unlike the positive service experiences I’ve had elsewhere in Africa. I even had to struggle to get something as basic as drinking water, despite paying for it. The frustration caused by such an attitude simply isn’t worth it. It’s a textbook case of how to irritate guests, ruin their day, and show how customers should not be treated. The hotel management shows a complete lack of empathy and practical sense. My advice: avoid this place—there’s nothing redeeming about it.

Stayed 1 night with family. Reception staff is very friendly and helpful. Check in and check out was a breeze. The room service team can do better, they sounded uninterested in taking our order and it seemed as if we were bothering them when we placing our order around 9pm.

As a family of four, we booked a double room. Room was large enough, two comfortable double beds, lovely, modern rooms. Good aircon and wifi. Bathroom had a separate bath and shower which was great. Very friendly staff, and an awesome breakfast included. Covid protocols followed. Great pricing.