Ilawu Hotel

In order not to be too embarrassing, it is best for me to suggest that no one stays here [well, unless they massively improve]. While the staff are great and will go out of their way to help - hats off to them, the rest of the place is a dump. Just stay away.

I dont know where to start, but this hotel is the worst hotel I've ever seen their service at the reception was terrible there was no one at the reception the time we check-in after 30 minutes the lady came to assist us to our suprise only one room was available but we booked 3 rooms, they told us someone double booked the rooms. They told us they can offered us one family one because there was no room available, we had no choice we took that family room nothing was right inside the TV was not working no toilet papers. The dinner and the breakfast was very bad!!!!

Ok, so upon arrival, in the afternoon, the lady came to deliver towels and she apologized for the linen that had stains in it and said the clean one did not come back from the laundry. Ok fine, following morning I went out, in the afternoon around 5:30 pm when I came back, my room has not been cleaned, dishes not removed, bed not done etc...so I went to reception and inform them..the blame game began.."she should have done it,,,he was suppose to clean that room.." Luckily that was my last sleep in the hotel.