Hamilton Parks Country Lodge

Firstly I'd like to say Royal bakoena lodge is a beautiful place to visit I'd recommend it to everyone to visit it, they welcome you nicely treat you well and the staff is friendly and it is affordable, my partner and I really enjoyed being there.

Sad experience after the change of owner. Have been there twice before and had delighted us. They were unprepared for our arrival, despite mail correspondence and payment. The place is magnificent, but food and service much deteriorated from before. Friendly staff on site, but not the same quality of neither food nor decoration as before. Really sad, as the place is lovely.

After booking for years on booking. Com and paying per room per night, we arrived at the place to find an unmanned electric gate, walk in side open and no one around. After walking in unannounced a young man came and opened the gate. The lady hastened to tell me I only booked for two people and would have to sort out the rest later. The dog, we were advised was so friendly it "didn't even bark at black guests" How about assuming all white guests are as racist as you sounded. The rooms were musty and the gardens unkempt. After a brief dip in the pool and ice from a staff member or perhaps friends of manager and no further conversation to allay having already paid and not being happy about paying more for substandard service and accommodation?? Needless to say we packed and left within half an hour and never heard again from the lady who came out of her room to meet us Don't bother. It's not in Kiepersol, it's off the R40 as is Tranquil Lodge who fully deserves all the bookings they get. Need a serious unannounced visit to reassess the star grading