The overall experience was good; however, the main disappointment was the food service and dining times. The meal schedules were quite restrictive and inconvenient. For example, we were unable to order items from menu such as ribs at 15:30, which forced us to purchase food earlier even when we were not hungry. We ended up buying food from outside the hotel. Menu items should be available throughout the day, rather than limiting guests to the buffet dinner or waiting longer hours if opted for ala carte menu. We were informed that the kitchen was preparing for the buffet and that any order from menu would take approximately two hours, which was unreasonable.
Breakfast was average and did not meet expectations. The New Year’s Eve braai was also disappointing. The meat was poorly prepared and did not resemble a traditional braai, as it appeared roasted rather than properly grilled.
Additionally, we reported an issue with the television not working. Unfortunately, maintenance did not attend to the problem for two days and advised that it would be fixed on Saturday, which was our day of checkout. As a result, out of the three days we were booked, the television was only available on the first day.
