Protea Hotel Kimberley

Hotel perfectly situated at the world renowned Big Hole & close to the CBD. Hotel rooms needs a serious upgrade , as well as the TV , struggled with the DSTV channels . Double bed abit small ( for 2 people ) Reception staff were friendly & welcomed us .

Stayed October 25. Disgusted with the dirty and unhygienic bathroom. Filthy shower base and tiles. Grouting needs cleaning badly i. Bath looked dirty and on further inspection discovered it was a dirty crack in the bath. , The toilet seat has chip in it, this is very unhygienic as it was brown. We had supper in hotel as drove round Kimberly and had been told it not very safe . We ordered supper in the dining room. We waited at least half an hour or longer for soup of the day and a toasted sandwich! Service slow but very polite young waiter apologised several times for the delay. Hotel not up to basic hygiene standards so surprised it is a Marriott…?? I certainly will be avoiding Marriott hotels now.

We stayed at Protea hotel Kimberly on 29 September in celebration of our anniversary and had such a disappointing experience. We checked in at 19:58, waited a bit and was assisted by the Guest Liaison on duty. I was told there was 2 rooms booked but I booked one through Protea vouchers. My voucher of R1000 couldn't be found on the booking system and after showing it to them it was settled and I was able to pay the remaining balance of R798. This all toolkit nearly 30 min. I was offered water and accepted the offer but was then pointed to a water dispenser that was clearly out all day with fruit that looked off in it. I then declined. Once the issue was sorted we were given our room key and pointed in the direction we needed to go. Once we got to the room I looked for water and realized there's no water or glasses in the room. We called down fo received asked for water and glasses to be sent to the room and was told the Duty Manager would come up to us as its supposed to be there. 20 min passes no one came. We called again and was told someone would come soon. Still nothing after a further 20 mins we were called from reception and they said they would bring it themselves, still no one came. I then called back after another 15 min passed and told them that its ridiculous they are ruining our anniversary and I would collect the water myself. I was told they didn't know housekeeping was off duty already. I went down and asked for the water and glasses and was told that they didn't know where the Duty manager is. This was just absolutely ridiculous thay I had to beg for over an olhour for something so simple. To add insult to injury my husband asked the housekeeper for more toilet paper as there was only a half in when we arrived and we were given another half roll and told they still waiting for stock. We stay at a Protea hotel every year for our anniversary usually in Franschoek and this was the worst experience, it put a damper on the experience. The staff has no interest in guest service. At checkout I mentioned how bad the experience was and was told that I would receive an email but it clearly wasn't important for them to email me. I also work in the hotel industry but will never recommend this hotel to anyone.