A Sunflower Stop - Hostel

Had a lovely stay at the sunflower stop for a good 2 weeks. Met amazing people I can call friends too! Big shoutout to the amazing team, Sid, Augusto, Sim and all the volunteers! I felt warmly welcomed and will definitely make a return trip sometime in the future. 10/10 ;)

Clean facilities, friendly staff , super loction to other facilities and the CBD, well managed and maintained. Thank You!

Town I checked in on 23 May. On 24 May, I requested a clean towel at reception. The gentleman at the desk questioned why I hadn’t dried the towel myself, despite me explaining that I had already used it four times and it was dirty. Instead of assisting, he became upset, threw a tantrum, and outright refused to provide a towel. I made it clear that I wasn’t there to argue — I simply needed a clean towel, which is a basic expectation at any accommodation. His dismissive attitude (“that’s not my problem”) was unprofessional and left me feeling unwelcome. I didn't not shower that Saturday night because of this unprofessional disrespectful person behind the counter, he could have had a more decent approach. A person with this kind attitude should never work in a service industry. A guest should never be denied such a simple request, nor made to feel guilty for asking. This interaction reflects poorly on Sunflower Backpacker’s service standards, and I hope management addresses this issue to ensure future guests are treated with respect.