Canal Quays

Undeniably the worst booking.com experience I've ever had. Unit 503 Canal Quays mismanaged by Propr Property 1. Filthy bathroom and flooring 2. Old, worn out furniture 3. Exposed electric cables hanging from ceiling 4. Broken electric kettle 5. Chipped, mismatched, limited crockery 6. Propr management company who ‘supposedly’ manage unit 503 were extremely difficult to contact via text, WhatsApp, messenger, and phone calls Wasted a whole day trying to move from unit 503 Had to leave my travel friends who were occupying 4 other units in the building Propr property refusing to give a refund after promising to do so Total waste of time and time. NO NOT STAY HERE

As our stay in Cape Town was for 16 nights as a change from our normally booking a hotel we decided to book an apartment that would provide the facilities of a home from home so we could cater and cook some of our own meals and having a laundry facility in the apartment would be handy so we did not have to return home to the UK with 16 days of washing to to. We chose Canal Quays after looking at a number of options as in the most the reviews looked good and the prices. The photos of the apartment looked like it was going to be fabulous and would provide all that was advertised. WHAT A DISAPPOINTMENT IT WAS IN REALITY! The assigned apartment 209 is very tired and needs a massive overhaul to charge what we paid to stay there. The light shade in the kitchen was broken but instead of just removing or replacing it the broken shade just hangs there. The property is advertised as having a fully equipped kitchen which is definitely not the case. There are enough glasses, cups and mugs but in respect of crockery and other kitchen items they are almost non existent. In fact one would question why there is a dishwasher as there is not enough crockery to have some in a dishwasher whilst you use whatever else is in the cupboards. There were literally 3 dinner plates, 3 side plates and 3 bowls. Provided are two saucepans and 3 frying pans all in very bad condition and one so bad with rust it should have been binned years ago. Cutlery is suffice but don’t hope for a sharp knife to cut anything that requires one, the blades are not in anyway sharp and there is no tool that is available to sharpen them. The tumble dryer is also full of the previous occupants lint and should be cleaned before there are new occupants. The lounge is spacious and overall a satisfactory space, however the rug has turned up corners providing a trip hazard that could be dangerous. The TV has provided us with bad quality sound and picture quality and if we did not have Netflix to sign into we would be staring at the walls all night. Despite making contact with Soughted, the management company regarding the TV since arrival we have had nobody call to sort it out. In the photos of the property it shows a dining table with more chairs that the two that are actually in the apartment so don’t invite friends over for a meal as apart from not having any crockery for then they also have nowhere to sit. The main bathroom is a good size but needs the shower door to close properly as water leaks onto the floor. The bathroom as with most of the apartment needs a proper cleaning as there is dust sitting on the tops of the tiles and skirting boards and generally a lack of cleanliness all around. The carpet in the bedroom is absolutely disgusting and should have been ripped out years ago. The wardrobe doors don’t close properly and until the management company brought us more as we asked there were three coat hangers available. The furniture is all old with chips and marks and a cushion with a torn covering graces an old wooden chair that has also done its time. The one down lighter in the main bathroom constantly flickers which is annoying and the flush in the guest toilet doesn’t shut off unless you fiddle with it. The patio furniture outside does not have the table as seen, nor does it have the cushions in the picture but just standard cushions providing little comfort when sitting outside. I would not stay in 209 ever again.

We stayed at 507 canal quays and booked through booking . Com. The hosts were excellent and the accommodation was excellent. Easy canal ride into the waterfront or cheat uber or walk along the canal side. Large rooms and all facilities. Would highly recommend