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Reviews from Guests

3.0/5

tripadvisor

312

Reviews

from real guests

J6881AIjameso

2

/

5

Not a very nice location. Homeless people around the area. Apartment (105) dark and dreary. Certainly nothing like profile picture. Not exactly hotel facilities. Restaurant very basic. Breakfast limited and not very good quality. Would I stay here again? No way!

8magede

2

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5

First of all ... it needs maintenance as the bathtub is disconnected and have old furniture now , bad TV quality , bad room service , bad breakfast , we asked to cancel and refund the breakfast fees but they declined , the only good things are the staff and location which is excellent for all .

aroundtheworld247365

1

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5

Ended up canceling my stay due to atrocious service and business practice! Found a rate on booking.com and called hotel to see if they would match it. Manager Assen said he would if I sent a screenshot of the rate, which I did. I immediately called back to confirm he received it and made the booking but he was busy. Fifteen minutes later he emailed back to say the rate was now 30% higher than I found even though the same types and numbers of room availability was showing! Conveniently they changed the rate on booking.com I assume, to force me to book their new higher rate! I found this unacceptable and unethical seeing he said he would match the rate if I could send him a screenshot which I did! I decided to cancel my stay as they obviously don’t care about customer service.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi