Mount Sierra

We had a great massage session with my wife...thanks to lutho and asihle... Vuvu was fantastic on the reception. .philiphi made us great burgers and he was very friendly

Poor service. Had issues with the bookings department from day one. Making arrangements for overcharge and then not sticking to refund arrangements Coffee package a waste of money. Coffee dispensed in takeaway cup and glad raped. No Coffee suger or milk replacement after the first day

The positives first - good friendly front desk staff who were helpful when approached. Poor cleaning in the bedrooms. We found a live cockroach on first night in our bedroom. The front desk individual came to the room and pulled back the bed to reveal baby dummies and a large amount of dirt - thank fully he cleaned this area and killed the cockroach. We complained about this event and an exterminator team were called in the next day. We expected to be compensated for this night but this was declined by the hotel's management: "It is with regret that a cockroach was found in the unit. We at the property immediately , as you are aware , called in Faried from Ecolab Pest Control the following morning to fumigate and inspect the apartment . He assured us that no infestation of any sort was evident and that these type of insect can fly in through the windows for example . It is by no means within our power to prevent flies , mosquitos or cockroaches from being evident in the environment but I assure you we will always do our outmost to attend to a reported incident" The reason for this vermin was the poor cleaning behind the bed! Good breakfast but VERY slow preparation. Took 1.5 hours every day. The hotel needs a generator as well to cope with load shedding - very surprised that a four star property doesn't have one.