O on Kloof Boutique Hotel

I purchased a Wikideals voucher that included access to the half-day luxury spa facilities and treatments. Unfortunately, overall I was not very satisfied with the experience and did not feel that it offered good value for money. The pool was not heated and located below, where the area itself is cold, so it was unfortunately not usable. The voucher also advertised complimentary drinks and chocolates, but this amounted to one bubbly drink upon arrival and one chocolate, which was quite underwhelming. The massage itself was quite average, and I was also disappointed with the quality of the manicure/pedicure service. The therapist, Abigail, did not appear to take much care with the nail treatment, and my nails were not filed properly or finished to a good standard. The foot detoxifying machine was also broken, so that part of the experience could not be provided. Overall, there were several aspects of the package that were either unavailable or fell below my expectations. While I enjoyed parts of the day, I unfortunately would not consider the experience good value for money and would not return.

So disappointed. It looked really chic but it just didn’t measure up to the pictures or reviews. The check in process was painful, I’d messaged ahead of time about parking spaces and the response was unhelpful. I received an email BEFORE we arrived saying if we stayed longer than check out (10am) we would incur a penalty and possibly a whole nights stay. It just wasn’t a good vibe considering breakfast finished at 10:30am which was meant to be a part of the cost of the night. The guy in reception wasn’t welcoming, we had to ask him to help with the bags, he didn’t talk us through the amenities. The hot tub outside had no water in it, the bath water was a weird shade of yellow, some people came in at 2am drunk and were laughing outside our door so we had to tell them to be quiet. Weird that no one told them to be quiet, it was honestly so loud, as you had to be let in by someone at reception when you came in so staff would’ve been around. The room was nice and the hotel itself pleasant but the service was not good. We stayed somewhere else before and the service was amazing and they were super helpful and kind, so the contrast for us was obvious.

After the friendly welcome things went pear shaped from there. Our room contained an electricity Gremlin. When you put the bathroom light off, the room light would go on. We had to leave the bathroom light on all night and it lit up the room through a glass panel. At 3 a.m. the room light decided to go on unexpectedly. The remote did not switch off the television and the one side lamp also had a faulty switch. Breakfast provided the smallest piece of sausage I have yet encountered on a breakfast plate. I showed colleagues a picture and like Wally, asked them to find the sausage. Finally, being a local, I was shocked to be told that there cheapest bottle of wine at there bar was R450. This is more than 400% mark up?