Protea Hotel Cumberland

On our way to Cape Town airport we ran into huge storms. Many trees uprooted, general chaos and flooding. Arriving in Worcester it became clear that we literally had nowhere to go and we were advised by the police to find a place to stay for the night. Easier said than done. We were stranded with many hundreds of others and everything was taken. A nice passer-by took us to the Cumberland hotel. The manager Jurgen immediately went to work for us and tried to reassure us. After an hour of waiting in the lounge of the hotel came the redemptive word from Jurgen that he could have freed up a room for us. Don't ask us how, but we could breathe a sigh of relief. Of course, that didn't settle it. Everyone thought along with us and was super helpful, so we had a great time. After a wonderful night's sleep in a comfortable bed and a very pleasant room the question 'and what now'? Of course we weren't the only ones with this question and another guest who lived in Cape Town suggested a route. For us, a step in the dark through an unknown area. After he managed to drive this route and reach Cape Town safely, he called manager Jurgen. It came to us immediately, whereupon we jumped in the car and travelled the same route. It was exciting again, lots of water, lots of uprooted trees. But we arrived in time for our delayed flight! The rest of our trip through Namibia and Botswana went without obstacles. But we will never forget this hotel with its very nice staff, nice beds and good breakfast. And Jurgen as a manager and as a human being not at all. Thank you so much again. Hans and Lea from the Netherlands.

I spent 3 days with my friends at this hotel and the experience was very good, the hotel is quaint and could use some renovation but the staffs are super friendly and make our stay very accommodating, parking under the roof is nice , de breede restaurant was good , the amenities can use a little upgrade as well however Jurgen the General Manger was very accommodating and listen attentively to our concerns and addresses them. The hotel is fairly close to Fairy Glen nature reserve and also great that the hotel supports the local wine farm.

Experience was horrible. We were booked for dinner bed & breakfast but given same sandwich's for lunch. Our last dinner they gave us bread with cheese and tomato with pork. If you choose rice no gravy ul eat dry rice wt pork. Gave off fruits bananas & oranges that you can tell is old not fresh very mooshy & soft. There are carpets through out the establishment even bedrooms what if you suffer from sinus, i suffered for 4 days. Redone room only the beds no mopping in bathroom