Sadly, what should have been a relaxing Easter weekend turned into a very disappointing stay. The hotel feels neglected and outdated, with so much potential that’s simply overlooked. .
We initially had to request a room change due to how run-down our first room was. Unfortunately, the second villa wasn’t much better - beds had to be replaced as they were completely uncomfortable, more like hammocks than proper beds.
The overall service was equally concerning. Staff came across as inattentive and disengaged, buffet areas were often left dirty, and there was a noticeable lack of care in the day-to-day experience. Management seemed largely absent, only visible when they came to eat breakfast in the main restaurant every morning, which added to the frustration.
It’s clear this hotel could be something truly special, but it is in desperate need of strong management, proper staff training, and a complete refresh to bring it back to life. Oh and on site day spa have untrained beauty therapist performing chemical peels. Manager confronted. And admitted the staff were not trained. Do not waist your time or money at this hotel - unless taken over by a new group - there’s really much better accommodation in the area for the same value.
