Protea Hotel Knysna Quays

Our stay at Protea Hotel by Marriott Knysna Quays it is unfortunately not the best experience. The room was fairly spacious and clean, which we appreciated. However, it definitely needs some refreshing and updating, as parts of it feel worn and outdated. For example, when I pulled the curtain aside, I realized it could not be properly closed again, which was quite inconvenient. My friend specifically requested a room with a sea view, but we were told the hotel was fully booked. As a result, we were given a room overlooking the parking area and part of the hotel lobby, which was disappointing. Overall, the experience was not very satisfying. While the location may have its advantages and the property might have potential, unfortunately we did not really get the chance to experience those positive aspects during our stay. ⸻

Not up to the standard of the previous Protea hotels we’ve stayed in. First of all neither sink or bath had a plug so I asked Reception for one. You’d have thought I’d asked for a stripper to be sent to the room the reaction I got! Eventually we were given a plug but the hot water came out of the taps so brown we didn’t fancy washing in it. Our room had a pool/lagoon view which was pleasant and surprisingly quiet. Any other view would have been grim. We had to move the furniture around to make room for the suitcases etc. We stayed over a weekend and there were a lot of coach tourists so breakfast was a bit of a scrum and rather like a works canteen. We wouldn’t stay there again.

Lovely hotel. Very welcoming and clean and modern. Nice pool area with plenty of sunbeds. 5 minutes walk to the Quay area where there are several restaurants and cafés and shops. Were recommended by our Tour Guide not to walk in the other direction as not safe to do so! Enjoyed our brief stay here.