Sante Hotel & Spa

A wonderful escape less than one hour from Cape Town. The wellness facilities are amazing and the food was outstanding!

Superb. Clean, impressive decor and clean healthy but tasty food..

This was one of the most disappointing and unprofessional hotel experiences I have had. I contacted the hotel before my arrival to request a date change. No one answered the phone, despite repeated attempts. When I followed up by email, I only received a response on the actual day of arrival, conveniently claiming that the request was now “too last minute.” This feels deliberate and dishonest. Booking.com advised me to call the hotel directly — which was impossible because no one ever picked up the phone. Only afterward did I receive a templated, overly polite response that completely ignored the facts and the hotel’s responsibility. The communication style is misleading and manipulative: lots of empty courtesy phrases, zero accountability, zero willingness to resolve the situation. The tone suggests care and understanding, but the actions show the exact opposite. For a hotel that claims to be 5-star, this behavior is unacceptable. It felt more like a strategy to enforce cancellation fees than a genuine hospitality business. Special mention: the handling by Duty Manager Venantheo Petersen was very shady and untrustworthy. Polite wording on the surface, but clearly avoiding responsibility and providing no real solution. I strongly advise travelers to stay away unless you are willing to lose your money if anything goes wrong. There are far more honest and professional places to stay in South Africa.