What should have been an amazing experience in Cape Town unfortunately turned into a disappointing one.
Upon arriving at the apartment after a long flight, I was informed that my unit was not ready, so I had to leave and find dinner while waiting for access. After travelling, this was far from ideal. In addition, the apartment itself did not match the pictures advertised online and felt highly overrated and overpriced for what was offered.
In terms of staff, the only person who treated guests with dignity and respect was the lady at reception. Unfortunately, most of the other staff members I interacted with were rude and unapproachable, particularly the security staff. Communication often felt dismissive and arrogant, as though guests were an inconvenience rather than valued customers.
During my stay, my key fob stopped working and when I asked for assistance, I was met with attitude rather than help. On several occasions, I was left waiting outside for someone to resolve the issue because staff were unwilling to assist promptly.
Overall, despite paying a significant amount to stay at the property, I did not feel welcomed. This experience fell far below expectations, and I would strongly recommend that anyone looking for accommodation in Cape Town consider other options.
