The Rockwell All Suite Hotel & Apartments

I'd give it no stars but there's no option for that!!! What can I say about this place to start with, except we didn't get there. Luckily I looked on the website the month before to contact the apartments after a booking with Booking.com had gone wrong. It was initially to confirm our booking and there it was on the website 'the apartments were closed due to a fire'. Lucky I checked because there was no word from the apartments to let us know that if we arrived a month later in the dead of night we'd have nowhere to stay. I sent an email to what I thought was a reservation confirmation line, to ask them to confirm my booking and what I need to do going forward. Had a reply almost straight away (booking still not confirmed) to say the apartments would not be ready and the person dealing with this enquiry was only too happy to offer another apartment. I opted for the safe option to get a refund, then the happy service abruptly ended. So, someone called Warren asked for my number to call me regarding this issue. Gave my number, and a time to ring, only then to get a WhatsApp. Very professional indeed (not). To begin with I was told he would request a refund and he'd let me know what was happening. Two days went by and nothing. I WhatsApp'd Warren for progress and he said it was with the accounts team...no update. Two more weeks went by & still nothing. Another WhatsApp sent, this time to receive a refund form for what I was previously told was being dealt with. By now I'm pretty steaming about the whole ordeal. Three weeks later and still not had a single confirmation of our booking. It was a very simple request anyone can do it! By now I've had enough of Warren WhatsApping me with his rude replies...remember Warren you are talking to customers, not your mates in a pub, and after two more emails to the original email address I'm not surprised to say...NO REPLY! We still had the pleasure of going to Cape Town and luckily we had the pleasure of staying in apartments where the staff were a lot more hospitable and only too happy to help with our every request, but Lastay & the Rockwell have 20,000 rand of my money I am no closer to getting back. The last option is to send a refund form to the very building that has been closed down and when I walked past on my holiday it looked as though it was abandoned and stripped to the teeth of anything that resembled a building. So a warning if you plan on booking this place when/if it does reopen. Really consider looking somewhere else!!!

This unit is above the pub and incredibly noisy. Access tag was problematic and had to be reprogrammed repeatedly Bath is in need of a facelift Parking Security were extremely unfriendly Pool was not heated

Check in was a nightmare, we had to circle the block 3 times and every time pop back in to reception to get the parking disc reset very time. eventually we got into the building, when you access the lifts in the basement, there is NO signage to say that the lift on the left is only for staff and will not work for guests needless to say we got stuck, doors don't open and the lift does not move. After ringing the emergency bell, security got us out on the ground floor. we then had to change to a different lift and move all of our stuff, as you cannot go to upper floors using the lift from the basement. As it was loadshedding, I asked about using the stairs, they are apparently locked, but will open in the event of a fire - I certainly would not want to test that theory. I could go on and on, suffice to say, all of the guests from our party were very unhappy with the Rockwell and will NOT be staying there ever again.