Roosje van de Kaap

Neat accommodation, centrally situated. Swellendam a beautiful historical town and lovely stop over.

They need to work on their personal interaction skills and the way they treat guests. Providing excellent customer service and creating a welcoming experience should be a key focus.

I stayed at this hotel a few years ago, but after my recent interaction with the owner Freerk Brandsma I will never ever stay here again. I requested a quotation for a group booking (of 18 pax). Instead, a provisional booking was created without my confirmation. I repeatedly explained that I had never received the quotation or invoice I had asked for, so I had no opportunity to review the price or booking conditions before making any commitment. Rather than accepting that something may have gone wrong with their communication or booking system, the owner accused me of being rude, insisted everything was my fault, and responded with increasing hostility. Even his final email was sarcastic instead of professional. Any hotel can make a mistake. What sets a hospitality business apart is how those mistakes are handled. In this case I experienced no willingness to listen, no self-reflection, and no sense of hospitality. Based on this experience, I would never ever consider staying here again or recommending this hotel to others. The owner Freerk Brandsma is completely unsuitable for the hospitality business.