The Shilla Seoul

4.0 / 5

•

249 Dongho-ro, Jung-gu, Seoul, South Korea 04605

Reviews from Guests

4.0/5

2,001

Reviews

from real guests

Daydream64351964754

Although we booked the Deluxe Twin Room, the basic room, the condition or configuration of the room feels poor compared to other luxury hotels. In addition, during the check-in process, I was confused with an executive booking and felt uncomfortable when additional payments were almost made. Compared to the reputation that the service was very excellent, it showed a more plain service than thought. Most uncomfortable was the location. To get into the hotel, the bus or taxi was essential, and it was difficult to get to other places on foot. Nevertheless, the breakfast variety was good, the overall atmosphere of the hotel and the beauty of the lobby were impressive. So the hotel experience was not bad.

901tomo

My experience at The Shilla was pure perfection. I went to Seoul for work several times recently from Australia, and was blown away by the hospitality and staff, the quality of the rooms and the luxuriousness of the hotel in general. My first trip was with several fellow international colleagues and the hotel wasn’t one that the local Korean team in our company recommended. On reflection, this would have been based on location as our offices are in the main business district. However the closer hotels weren’t available as it was very last-minute that we were asked to go to Seoul. One of our party DID get a more central hotel and we went there to see him on our last day, and the consensus was that it was inferior and we’d all have much rather stayed at the beautiful Shilla and got a taxi into downtown (taxis / Ubers in Seoul are cheap!). The staff at the Shilla are exceptional. Everyone was so helpful and even though I don’t speak Korean, they either spoke English or found someone within a moment. Their willingness to help was consistently professional and kind. On my most recent work visit, my husband joined me (it was his birthday and I knew he’d love Seoul and especially The Shilla) and even though it wasn’t planned, the staff went the extra mile to not only made him feel welcome, but did some things above and beyond a world class hotel would do. Julie was incredible at making the above happen. Thank you Julie for such an amazing stay, and organising some beautiful things for the birthday boy. The Shilla is the one. It’s the only place to stay. P.S. The above is not AI, and hasn’t been through AI – you can tell by my style of writing other reviews that I wrote years ago on here! 😊

davidkP7603FB

The Shilla Seoul has long been regarded as one of Korea's premier luxury hotels, so I arrived with very high expectations. Unfortunately, my first impression was one of disappointment. The room was clean, and the breakfast was excellent. However, what was noticeably missing was the feeling of genuine hospitality. Luxury hospitality is not measured only by beautiful facilities or a good breakfast. It's the small details that make guests feel welcomed from the moment they arrive. During my stay, there was no welcoming amenity such as fresh fruit, snacks, or even a simple handwritten welcome note. The only notable benefit was the American Express Fine Hotels + Resorts dining credit, which is provided by Amex—not by the hotel itself. As a guest, I didn't feel that the hotel made any particular effort to create a memorable arrival experience. Having recently stayed at both Andaz Seoul and Grand Hyatt Seoul, I found those hotels to be significantly warmer and more guest-focused. Their staff made me feel genuinely welcomed, and the overall experience reflected what I personally expect from a luxury hotel. The Shilla certainly offers a beautiful property and an outstanding breakfast, but luxury is about more than facilities. It's about making guests feel valued. Based on this stay, I personally found the hospitality experience at Grand Hyatt Seoul and Andaz Seoul to be superior. I genuinely hope The Shilla continues to evolve, because it has all the ingredients to be exceptional. My intention in writing this review is simply to share an honest experience that may help future travelers set their expectations.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Hot Tub

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Valet Parking

Currency Exchange

Massage

Soundproof Rooms

Tour Desk

Fax/Photocopying

Mini Golf

Indoor Pool

Outdoor Pool

Outdoor Pool (seasonal)

Concierge Service

Private Check-in/Check-out

Shuttle Service (free)

Daily Housekeeping

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Wired Internet

Wi-Fi in public areas

Body scrub

Garden

Golf course [on-site]

Khmer Spoken

Pool with view

Public bath

Ticket Service

Tours

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

Italian Spoken

Alternative meal arrangement

Asian breakfast

French Spoken

Shops (on site)

German Spoken

Romanian Spoken

Chinese cuisine in restaurant

Russian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Poolside bar

Room service [24-hour]

Danish Spoken

Snack Bar

Western breakfast

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Hebrew Spoken

Elevator

Hindi Spoken

Croatian Spoken

Heating in public area

Slovenian Spoken

Infirmary

Invoice provided

Lao Spoken

Meeting stationery

Outdoor venue for special events

Postal service

Lithuanian Spoken

Smoke-free property

Hungarian Spoken

Kids facilities

Latvian Spoken

Business Center

Adults Only

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Car park [free of charge]

Car park [nearby]

Norwegian Spoken

Karaoke

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Hot Tub

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Nearby Location

Gwangjang Market

1.65 km

Embassy of Myanmar

1.97 km

U.S. Embassy & Consulate in the Republic of Korea

3.08 km

10 Available Room Types

Superior Suite Double, Includes Executive Lounge access, Sauna (Excludes Outdoor Pool Access)

Superior Suite Double, Includes Executive Lounge access, Sauna (Excludes Outdoor Pool Access)

Non-smoking

Carpeted

Sleep comfort items

Electric Kettle

Iron

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Streaming service like Netflix

Free Toiletries

Toilet

Kids shampoo

Toiletries

Slippers

Separate shower/bathtub

Sauna

Private bathroom

Bathrobes

Hair dryer

Free instant coffee

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Executive Business Deluxe Double (The Executive Lounge Access) (Outdoor Pool Access Excluded)

Executive Business Deluxe Double (The Executive Lounge Access) (Outdoor Pool Access Excluded)

Non-smoking

Carpeted

Sleep comfort items

Electric Kettle

Iron

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Streaming service like Netflix

Free Toiletries

Toilet

Kids shampoo

Toiletries

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Free instant coffee

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Executive Business Deluxe Twin (The Executive Lounge Access) (Outdoor Pool Access Excluded)

Executive Business Deluxe Twin (The Executive Lounge Access) (Outdoor Pool Access Excluded)

Non-smoking

Carpeted

Sleep comfort items

Electric Kettle

Iron

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Streaming service like Netflix

Free Toiletries

Toilet

Kids shampoo

Toiletries

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Free instant coffee

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Business Deluxe Double Room with Indoor Pool Access Only

Business Deluxe Double Room with Indoor Pool Access Only

43 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

Cable Channels

Carpeted

Private Entrance

Sofa

View

Electric Kettle

Bidet

Mountain view

City view

Towels

Dining Table

Clothes Rack

Executive Business Deluxe Double (The Executive Lounge Access) (Outdoor Swimming Pool)

Executive Business Deluxe Double (The Executive Lounge Access) (Outdoor Swimming Pool)

Non-smoking

Carpeted

Sleep comfort items

Electric Kettle

Iron

Soundproof

Laptop workspace

Air Conditioning

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Streaming service like Netflix

Free Toiletries

Toilet

Kids shampoo

Toiletries

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Free instant coffee

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Hotel Details

AI Summary

About The Shilla Seoul

The Shilla Seoul is a prestigious 5-star hotel offering luxurious accommodation in the vibrant city of Seoul, South Korea. Guests can enjoy a sophisticated atmosphere and exceptional service, making it an ideal choice for both leisure and business travelers seeking comfort and elegance.

Services & Amenities at The Shilla Seoul

The Shilla Seoul provides an extensive range of facilities for a comfortable stay, including Free Wi-Fi, a Restaurant, Room service, Meeting/Banquet facilities, and a Bar. Guests can also benefit from a 24-hour front desk, Sauna, Non-smoking rooms, Laundry service, Dry cleaning, Facilities for disabled guests, Breakfast in the room, Ironing service, Free parking, Express check-in/check-out, Valet parking, Currency exchange, Massage, Soundproof rooms, and a Tour desk.

About the The Shilla Seoul Hotel Brand

The Shilla Seoul is the flagship property of The Shilla Hotels & Resorts, a leading hospitality company in South Korea. Known for its sophisticated design, impeccable service, and commitment to luxury, The Shilla brand is renowned for creating memorable experiences for its discerning guests.

Location & Getting to The Shilla Seoul

The Shilla Seoul is conveniently located at 249 Donghoro, Jung-gu, in the heart of Seoul, South Korea. The hotel's central position offers easy access to various parts of the city. Travelers can reach The Shilla Seoul via major roads, and it is well-connected to public transportation options within Seoul.

Facilities Details

Pool and Spa

Sauna

Massage

Indoor Pool

Outdoor Pool

Outdoor Pool (seasonal)

Fitness Center

Hot Tub

Parking and Transportation

Free Parking

Valet Parking

Shuttle Service (free)

Airport Shuttle (free)

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Alternative meal arrangement

Asian breakfast

Buffet-Style Restaurant

Chinese cuisine in restaurant

Poolside bar

Room service [24-hour]

Snack Bar

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Express Check-in/Check-out

Currency Exchange

Tour Desk

Concierge Service

Private Check-in/Check-out

Ticket Service

Activities

Mini Golf

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Infirmary

Invoice provided

Meeting stationery

Outdoor venue for special events

Postal service

Smoke-free property

Family/child friendly

Kids facilities

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Khmer Spoken

Spanish Spoken

Italian Spoken

French Spoken

German Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Danish Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Croatian Spoken

Slovenian Spoken

Lao Spoken

Lithuanian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area

Body scrub

Garden

Golf course [on-site]

Pool with view

Public bath

Tours

Elevator

Adults Only

Check-in [24-hour]

Security [24-hour]

Service animals are welcome

Car park [free of charge]

Car park [nearby]

Frequently Asked Questions About The Shilla Seoul

AI Summary

1. Is Wi-Fi available at The Shilla Seoul?

Yes, The Shilla Seoul offers free Wi-Fi for all guests.

2. Does The Shilla Seoul have a restaurant?

Yes, The Shilla Seoul features a restaurant on-site for guest dining.

3. Is parking available at The Shilla Seoul?

Yes, The Shilla Seoul provides free parking and valet parking services.

4. Are non-smoking rooms available at The Shilla Seoul?

Yes, non-smoking rooms are available at The Shilla Seoul for guest comfort.

5. Does The Shilla Seoul offer a 24-hour front desk service?

Yes, The Shilla Seoul has a 24-hour front desk to assist guests at any time.

6. Can guests get laundry services at The Shilla Seoul?

Yes, laundry service and dry cleaning are available at The Shilla Seoul.

7. Is breakfast served at The Shilla Seoul?

Yes, guests at The Shilla Seoul can enjoy breakfast in their room.

8. Are there facilities for disabled guests at The Shilla Seoul?

Yes, The Shilla Seoul provides facilities specifically designed for disabled guests.

9. Does The Shilla Seoul offer massage services?

Yes, massage services are available for guests at The Shilla Seoul.

10. Is there a bar at The Shilla Seoul?

Yes, The Shilla Seoul features a bar for guests to enjoy.