Lotte City Hotel Seoul

I arrived in Seoul at 1am and reached the hotel around 2 am. The booking was made for 3 nights, starting from today, but the check-in was only allowed from 3 pm onwards. I explained that I need to start my online meetings from 8.45 am onwards the same day. The young man at the reception was trying to find a solution but he couldn't do anything without his manager. I finally asked to see the manager. She came and offered me a room for an additional $185. Basically to spend the half of the night until 11 am (the checkout is at 11 am). I find the service horrible. They could have allowed me an "early check in" with an additional surcharge for the upgrade of the room. Or try to to find a customer friendly solution. I wouldn't recommend this hotel as there are plenty other around. I have already traveled many times to Seoul and I always have been happy with the service. Absolutely not this time !

There was a problem when I checked in, but they were very sincere. Thank God. And I got there early, but I put it in the room♪ The room is this price, but the large bath was also easy to use by washing place! Above all, the shampoo treatment smelled good ♪ I wanted to buy it but they told me it was for sale at LOTTE HOTELS. Too bad 😢 There was also a range, an ice machine, and a Lotte Mart at the end of the elevator, which was very convenient ♪ The station was just below, so I hardly felt the cold. Another attraction is that it is only a train ride from Gimpo Airport. I heard word of mouth that it felt old, but I didn't feel it at all. It's so beautiful, and conversely, where is it old? I thought so. I recommend it to everyone. I want to use it when I go to Seoul again!️

We had an excellent stay at the Lotte City Hotel. We highly recommend this hotel for business and leisure travel, as it offers great accommodations and convenience at a reasonable price. The location is excellent, right next to Gongdeok Station, which is on the airport rail and 3 subway lines. Major tourist and shopping attractions are easily reachable within 15-20 minutes on the subway. The area around the hotel has many restaurants and cafes, and there is a supermarket in the basement of the hotel. The hotel has a very nice indoor swimming pool, and it was free if you reserve your room through Lotte's official website. We stayed in a double suite, which was very spacious, well equipped, and well maintained. It has an expresso machine, which was a nice touch. Housekeeping was very good--our room was cleaned promptly and thoroughly. The room rate was very reasonable. It is hard to find another hotel in Seoul that offers better value for the quality of the room and good location. The room had plenty of closet and storage space and a big desk where one can work on a computer comfortably. Staff is professional and courteous.