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Reviews from Guests

3.0/5

tripadvisor

133

Reviews

from real guests

MugiMugio

3

/

5

I stayed five years ago but this room had improved. AIR conditioner is new. The toilets are new. But it is different from photography. Showers have hot water. (Previously, even in winter, there was no hot water.) I can stay if we are close. Otherwise, I recommend stopping. Unattended is easy, but inconvenient when there is trouble. Seoul is expensive these days, but if it's cheap, I can live with it. However, it has a good floor.

Connector23755828901

1

/

5

When check-in on the first day is not the beginning of a long holiday starting on the 16th of this month, the original hotel should stay until the end of the 21st morning. On the way, something suddenly happened on the 18th day, when our family went out and traveled back to the hotel, saw the door of the room with a question about the towel, we went to the front desk to consult what? They said we got the dirt about the towel demanding us compensation, if no compensation must leave immediately. We and his theory because the discovery of the dirt on the towel was not made by us, and finally the staff asked to call the police to handle a request for help. We in this case, we agree to the final police handling, the final result is also not to deal with the problems of our hotel and customers, because there is no violence and physical conflict. So without any handling, after the police naturally left, the employee asked us to leave immediately, because we have the situation of the police to affect our daily work, but he did not tell us in advance that this would lead to requiring us to leave immediately and make no refunds arrangements. In theory, we asked them to provide some substantive evidence, such as this towel, how we can do it, and they just did not provide anything for me. This kind of embarrassment employee was first seen in Korea, and finally we left that night. We rescheduled another hotel, when it was already 12:00 p.m., we asked everyone, including the youngest children, can discuss, but the staff did not discuss, our family should leave immediately. This is what we think of as an act. Our customers we can ask for proof is also not reasonable what is the law of the country today is the price of two towels tomorrow is the price of a bed sheet can we as a tourist pay? This country really makes us feel awful. In fact, in theory, I saw a list of employees on the table, it was like a towel compensation sheet, I repeatedly wondered what was the reason he would be compensated, because the long holiday began on the 18th, the price can be raised from our original HKD1,000 a day to HKD2,300.00 a day, I watched the hotel's price sheet on the 18th evening. Saving our family to walk in the evening, is to give up money, I don't know what it means.

Trip42571860620

1

/

5

This was the worst hotel I've ever stayed at during my trip to Korea. First of all, there was no one at the front desk, so each person's card key was left on the desk. There was no handling of personal information or anything. The room was completely different from the photos. It was dirty, the air was bad, and it was not hygienic. The bathroom was not clean, and there was hair on the bed and floor. I wonder if they really clean it. This is the first time I've ever experienced something like this. I had booked a hotel, but it was not a place I could stay at, so I had no choice but to cancel. The person in charge's response at that time was also unacceptable. They also said that it was the company's policy to ignore customer requests. They were very bullish and condescending. The start of a wonderful trip was ruined. I don't want anyone to have the same experience. I don't want to give it even one star.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Airport Shuttle (surcharge)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Kitchenette

Shared Kitchen

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Fax/Photocopying

Grocery Deliveries

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Wi-Fi [portable rental]

Wi-Fi in public areas

Tours

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

A la carte breakfast

Shops (on site)

German Spoken

Hypoallergenic room available

Dutch Spoken

Suit Press

Bulgarian Spoken

Restaurant

Room Service

Western breakfast

Finnish Spoken

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Daily Housekeeping

Dry Cleaning

Facilities for Disabled Guests

Ironing Service

Lockers

Shared Lounge/TV Area

Hungarian Spoken

Non-smoking Rooms

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Entire home

Nightclub/DJ

Room decorations

Indonesian Spoken

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Soundproof Rooms

Themed rooms

Entertainment Staff

Laundry

Express Check-in/Check-out

Microwave

Accessible route to the registration desk

Wired Internet

Accessible public restrooms

Ticket Service

Baggage Storage

Smoke-free property

24-Hour Front Desk

Elevator

Desk/workspace

Computer station

Concierge Service

Nearby Location

Gwangjang Market

Gwangjang Market

2.06 km

U.S. Embassy & Consulate in the Republic of Korea

U.S. Embassy & Consulate in the Republic of Korea

1.39 km

Embassy of Myanmar

Embassy of Myanmar

3.38 km

10 Available Room Types

Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room
Family Room

Family Room

Towels

Towels

Sleep comfort items

Sleep comfort items

TV

TV

Smoking allowed

Smoking allowed

Shower

Shower

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Slippers

Slippers

Air Conditioning

Air Conditioning

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Free bottled water

Free bottled water

Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room
Twin Room

Twin Room

Towels

Towels

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

TV

TV

Shower

Shower

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Slippers

Slippers

Air Conditioning

Air Conditioning

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Free bottled water

Free bottled water

Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room
Triple Room

Triple Room

Towels

Towels

Sleep comfort items

Sleep comfort items

TV

TV

Smoking allowed

Smoking allowed

Shower

Shower

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Slippers

Slippers

Air Conditioning

Air Conditioning

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Free bottled water

Free bottled water

Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room
Standard Double Room

Standard Double Room

Towels

Towels

Sleep comfort items

Sleep comfort items

TV

TV

Smoking allowed

Smoking allowed

Shower

Shower

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Slippers

Slippers

Air Conditioning

Air Conditioning

Private bathroom

Private bathroom

Refrigerator

Refrigerator

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bidet

Bidet

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Free bottled water

Free bottled water

Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window
Double Room without Window

Double Room without Window

room-size-icon

17 Square Meter

Shower

Shower

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Slippers

Slippers

Cable Channels

Cable Channels

Carpeted

Carpeted

TV

TV

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Electric Kettle

Electric Kettle

Executive Lounge Access

Executive Lounge Access

Bidet

Bidet

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

Clothes Rack

Clothes Rack

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Airport Shuttle (surcharge)

Food & Drink

Grocery Deliveries

A la carte breakfast

Buffet-Style Restaurant

Kitchenette

Restaurant

Room Service

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

Express Check-in/Check-out

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Contactless check-in/out

Family/child friendly

Nightclub/DJ

Entertainment Staff

Smoke-free property

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Kitchen

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Suit Press

Daily Housekeeping

Dry Cleaning

Ironing Service

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Spanish Spoken

German Spoken

Dutch Spoken

Bulgarian Spoken

Finnish Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi [portable rental]

Wi-Fi in public areas

Wired Internet

Miscellaneous

Heating

Air Conditioning

Tours

Hypoallergenic room available

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Check-in [24-hour]

Entire home

Room decorations

Security [24-hour]

Service animals are welcome

Soundproof Rooms

Themed rooms

Microwave

Accessible route to the registration desk

Accessible public restrooms

Elevator

Desk/workspace

Computer station