As Galeras

I had made a reservation at Aparthotel Attica21 As Galeras for the first week of September. The reservation was indicated as non-refundable, but unfortunately in July I had an accident that prevented me from being able to stay. I contacted the property explaining the situation and I also sent all the hospital documentation as proof of what happened, asking for at least a partial refund or an alternative solution, demonstrating my good faith and simply looking for a minimum of attention towards an unforeseen situation independent of my will. The response received was a simple refusal, without any willingness to find a solution or show a minimum of flexibility. I understand the conditions of a non-refundable rate, but in the face of a serious documented problem I would have expected at least a more human and professional approach. The handling of the request left me deeply disappointed. A property is also evaluated by the way it treats customers when problems arise, not just by the rooms or the services offered. As far as I am concerned, this experience was extremely negative and I do not recommend this property to those who are looking for attention, understanding, and a minimum of assistance in case of unforeseen events.

Very friendly and attentive staff. Cleanliness and spaciousness of the apartments. Good location and close to the sea. Quiet at rest time.

We have visited A Coruña as a stop on cruises, enjoyed it and we decided to drive and visit for a week. Most staff we encountered spoke excellent English including the lady who cleaned our room (202). She was an absolute star and made our stay extra enjoyable as she not only did a great job cleaning our room. Location: The hotel is located in what looks like a rather upmarket area, it is about a 10-15 minute from from the A Coruña city center. There is a bus stop on the main road for easy access to the city center for those who do not drive. There is a very nice park within a few minutes from the hotel and there are beaches within a 10-15 minute walk. There is a very large Gadis supermarket a ten minute walk from the hotel. There is plenty of free parking on the street in front of the hotel. Check-in: The male receptionist was very efficient and he provided us with a map and suggestions of sights to see in the local area. Room: The room was large and had a seating area with a sofa and a coffee table, a large bed, a dining table with two chairs, TV, a kitchenette with a stove, small fridge with a freezer compartment and plates, glasses, cutlery and basic things needed for cooking, and a bathroom. The room was clean and as mentioned above our housekeeper was absolutely brilliant. The TV does not have any English language channels but it is possible to change the audio to English (for dubbed programs) on some channels. The air conditioning did not work well at the outset and reception sent maintenance who showed us that the thermostat needed to be dialled down to the coldest setting. It did work nicely after that on the few occasions when we needed the air conditioning. Wifi: The free WiFi was fast and good enough for streaming. Breakfast: We did not eat breakfast in the restaurant as it was not included in our rate. Overall: We absolutely loved our stay here and will return for a longer stay next summer. All staff we encountered were very nice including the staff in the cafeteria.