Hotel Mirador De Belvis

Functional hotel with reasonable prices, considering how expensive everything is in Santiago. Rooms are very clean, and the buffet is somewhat limited but acceptable. The service is outstanding.

Avoid Avoid Avoid DO NOT USE DO NOT USE Utter rinsers .worst exponents of Spanish Hotels. Libre does not mean free when it comes to parking. Entered in error and forced to pay to leave after a minute and threatened with the police if not. Was going to book a room for 10 guests but much better available after the despicable greedy thing encountered. Their loss will probably rip off others and get away with it because they’re the owners love child or whatever.

The rooms were adequate but the customer service was beyond terrible. Before arriving I had an accident which required minor surgery and my arm was completely bandaged with wound dressing. When I checked into the hotel I noticed a lift for handicapp,a small lift that travels along the railing of the steps. I asked if I could use the lift to transfer my 3 bags to the second floor. They told me no as they had no time even when they noticed I only had use of one arm. I told them ok I will need to make 3 trips as I could only carry one bag at a time. At that point they said they would help. Even worse on the day of checkout early in the morning I had asked the same question to the clerk at the reception desk and she rudely said no and that she had no time as she had to get ready for breakfast. She noted that I was quite irritated and eventually helped as I said I would do it myself although I only had use of one arm. What makes the customer service more than terrible is that both incidents were with 2 different clerks. Is this a standard with this hotel? I have told our travel agent about the incidents and should we continue with further Pilgrimages that we definately don't want to be booked into this hotel. Some may think I am exsadurating but my travel companions were treated the same way. I