Hotel Moon

Hotel with a good location, near the bus stop and 15 minutes from the train station. Quiet and cozy

The worst experience I have ever had at a hotel. The facilities were disgusting. Everything was in unsanitary conditions. In the room, there were dead flies on the windows and in the closets. The sheets were yellow and had bloodstains and other people's hair on them; the bathroom had spiders and hair everywhere. The wallpaper was peeling off. The furniture had all the particle board peeling off and could not be closed due to the humidity. The stench of humidity and dirt was appalling. I developed an eye infection from sleeping on that pillow. I paid €400 for 3 nights, they told me the room hadn't been cleaned, and the next day it was the same; they wouldn't refund my money so I could go to another hotel, nor would they let me contact any manager. I had to file a complaint form and now I am waiting for the consumer process because, despite knowing the conditions in which they keep this hotel and showing them photos of how everything was, they did not give me any solution. They scammed me good; they kept the money and offered me neither service nor a solution. Those who manage the hotel are people of the worst kind, some disreputable people, pure scum. Be careful and do not make my same mistake because you will ruin your vacation.

I showed up at the hotel with a bike. Was told “we don’t allow bikes in the hotel. It’s clearly listed in booking.com”. Nope. I showed them the listing page, no mentioning of bicycle either way. They wouldn’t refund our booking either, despite the error being their responsibility. The staff was apologetic. He called the owner, who said it’s not their fault that booking.com didn’t show it. Right, you’re not responsible for the listing? Moreover, all other hotels in Spain sent a message to the clients book through 3rd party platforms to re-iterate any specifics about the hotel. Not them! There’re actually plenty of space in the hotel to stash more than one bike. But no, the owner wouldn’t allow it, even when the staff try to help us find a place to park the bike. I ended up booking a room next door for the next night. They happily accept my bike ahead of my check-in date. Hotel Moon lost one night of business. I hope the owner is happy with that result. Who knows what other restriction the hotel has that’s not shown up on booking.com. Your guess is as good as mine (but not as good as the owner’s random decision )