GRAN HOTEL LAKUA

On Monday, May 11th, I reserved a table for lunch today, May 16th, for four people at the hotel restaurant, informing the person who attended me that one of the guests (my daughter) was a strict vegan. No milk, no eggs, nor their derivatives. I emphasized up to three times the importance of them taking it into account. He told me that there was no problem, that they had vegan options, and that he would pass the note to the person in charge so that there would be several "options" that day to choose from. When we introduced ourselves today, I mentioned it to the waitress who attended us. She went to consult, and upon returning, she apologized and told us that there had been a communication error, and the fact is that they had to improvise poorly so that my daughter could eat something. The food of the other three was very good, and the waitress was very kind, but the vegan menu, I have to define as "improvised, extremely simple, and a disaster." The waitress, obviously, is not to blame, and I repeat that she has been very kind and understanding, and she has apologized several times, but the person in charge has not appeared to take responsibility. In short, a family meal that should have been great and a good time has left us all with a bad taste in our mouths. Thinking about it now, calmly, I regret not having gotten up with the four of us and gone to another place to eat. There are quite a few vegan restaurants or those with vegan options in Vitoria. A disappointing experience in a five-star hotel restaurant that is supposed to have good service.

We're having dinner in hotel And it can't be worse service, it's very difficult to do so badly Normal gender but very negative service I mark a point because it is not possible Give nothing

Far from being a 5 star hotel bar poorly attended restaurant very basic no decoration it is in the hotel lobby... in short far from being a 5 star and if you forget something attention they do not return anything Shame