La Laguna Spa & Golf

Booked for 3 ladies. Spa circuit and 20 minute relax massage. At time of booking I was not told yo bring towels. Luckily we could have towels after paying a deposit of 10 euros for each. No robes were supplied, no complimentary water or fruit teas etc. Cold/hot therapy shower in spa circuit didn't seem to work. The salt water jacuzzi used to have stone beds with water massage. Those have gone. The Jacuzzi itself when you pressed button stayed on for an optimum of 3 mins. 2 of out of the 5 sections didn't work at all. The relax massage was great, and we made the most of our morning despite feeling robbed of what used to be a lovely experience at this venue. I would not recommend. And certainly won't return.

I rarely leave negative reviews, but I was disappointed by the way my lost property enquiry was handled. I inadvertently left my pink JBL speaker in my room and reported it within 24 hours of checking out. While I appreciate that hotels can only return items that are handed in, I found it difficult to believe that such a distinctive item would not have been found by housekeeping. My greatest disappointment, however, was the lack of customer care. My enquiries were simply met with repeated statements that "nothing was found," with no indication that a further check would be made or any empathy shown. I also asked for the name of a supervisor so I could raise my concerns, but received no response. Losing an item is upsetting enough, but being made to feel that your concerns don't matter leaves an even worse impression. I hope the hotel will review the way lost property enquiries are handled in future

Excellent hotel. Clean. Great food. Great drinks, especially the double gin and tonics and very reasonably priced. Slightly isolated but as a hotel-👌