Don Pancho

This is the best hotel in benidorm all staff amazing big shout out to reception staff Alberto very good pool Stefano & Carlos nocomplaints room very clean good food maids buffet staff all good

I have been visiting the Don Pancho for many years and have always considered it one of my favourite destinations. It has consistently provided a high standard of accommodation and service, which is why I continue to return. I sincerely hope the hotel can recapture the relaxed and welcoming atmosphere that made it such an enjoyable place to stay in the past. One of the hotel's greatest strengths it its exceptional cleanliness. The housekeeping team maintains high standard throughout the property, ensuring that all areas are spotless and well presented. The pool attendants also deserve particular praise for their professionalism, attentiveness and willingness to assist guests. Their dedication contributes significantly to an enjoyable poolside experience. The quality of the food remains excellent, with a wide variety of fresh and well-prepared dishes available at every meal. However, I believe the dining experience could be enhanced by offering a greater selection of Spanish cuisine, allowing guests to enjoy a mor authentic taste of the local culture. For this visit, we paid to upgrade to a superior room in the expectation of enjoying additional comfort. Although the room itself was well maintained, I would strongly recommend that guests avoid the end superior rooms, if you value a peaceful night's sleep. The room was significantly affected by noise from the nearby entertainment strip, with loud music continuing until the early hours of the morning. This made it extremely difficult to rest and diminished the value of paying for the upgrade. Another area of concern is the increasing number of rules and regulations around the hotel. While I appreciate that policies are necessary to ensure the comfort and safety of guests, they are not always applied consistently. This inconsistency can be frustrating and, at times detracts from the otherwise pleasant atmosphere. My greatest disappointment occurred after I had checked out. Having used the courtesy room before leaving, I realised I had accidently left my electric toothbrush in the previous room. I returned to reception immediately and asked whether housekeeping could check if it had been found. I was simply told that it was not there. As I had not been anywhere since leaving the room, I was confident that this was the only place it could have been left. What disappointed me most was not the missing toothbrush itself, but the lack of customer care. There was no apology, no reassurance that the matter would be investigated further, and no offer to take my details or email me should the item be later located. Instead, the reception staff continued talking and laughing amongst themselves, leaving me with the impression that my concern was of little importance. This fell well below the standard of customer service I have experienced during previous visits. Despite these criticisms, I remain very fond of the Don Pancho Hotel, where I spent many holidays with my parents and fully intend to return in the future. Its exceptional cleanliness dedicated pool staff, and excellent food continue to make it an attractive destination. Nevertheless, improvements in customer service at reception, more consistent enforcements of hotel policies, greater attention to noise in certain rooms, and a wider range of authentic Spanish dishes would further enhance the guest experience. I hope future visits will reflect the relaxed, welcoming, and enjoyable atmosphere that has encouraged my loyalty over the years.

Great location, near to beach, shops, bars. Great reception area, airy and beautifully clean. Polite reception staff who explained everything. Fantastic evening entertainment with a big shout out to staff member Charlene who was a DJ, singer, welcomed us in restaurant and so much more!! Rooms are small but spotless, great view on 13th floor, quiet at night, decent aircon, no toiletries though, you request from reception and sadly our towels were not changed daily. Comfy beds and pillows. Large wardrobes. Half board, breakfast and evening meals were amazing, food hot and delicious, had to pay for water but thats half board! We got a good deal for 4 days so it was value for money but there is much cheaper hotel options in area. Small pool and limited sun loungers but theres a guy working there who makes a space for you, very helpful.