Gemelos II-IV

Friends, everything fine until day I was leaving, I left the apartment spotless, but had to pay them €70, at €35 an hour for one cleaner to go over the apartment again. As there was no head office to complain to, I find it a total ripoff.

booked at an attractive price. arrived at hotel at 0130 hrs were left outside locked gate, no one to meet us and no numbers to contact anyone. after about an hour a guest arrived and told us we had to go to another hotel to collect the keys, 6.50 taxi ride got the keys and paid 6,50 euros to get back. when in the room tried the tv didnt work. tried the wif password that diddent work, got up and went to reception found it closed, told i had to go to another hotel for more in fo and was told it would be 45 euros to get a tv remote and a wifi conection. all in all this put a damper on the holiday. definatly will not use gemm0los again.

Was booked in Gemelos II and was upgraded to Gemelos 20. The apartment was okay, but we were looking for sliverware which we could not locate. We checked in on a Thursday, but as the following days were a holiday we could not contact anyone with the building until the day of check out, four days later.. We were wondering about wifi which is an additional charge but we were not informed of how to access it and could not locate any information. The balcony had sunshades but had no instructions on how to open or close them. By the way, to do this you pull down on the tape to raise them and pull the tape towards you to lower them. To deadbolt the lock on the door you have to use your key and if you remove it and have to get out quickly you are stuck. The stairway entrance is not clearly marked and strikes me as very dangerous. Also you need a key to open the gate to get out which also seems dangerous as there is no noticable emergency exit. The twin beds are very small and very uncomfortable . They do offer free parking which was the draw. Getting into the garage was a complicated procedure where you have to park, open a gate, drive through, park again, use a key fob to open the door and go through the same thing to get out. We were actually stuck until another car drove in to get out. No noticable emergency exit in the garage either. Next time I will book a hotel with a 24 hour front desk. The pool was closed while we were there too.